Premier Family Medical and Urgent Care - Eagle Mountain City Center

Michka M 

on Google

6 days ago

Read the reasons for the low reviews - so far, they have been legitimate. The only reason I gave them 2 stars is because Dr. Roberts was actually able to assist with our needs...eventually. The issue we have is with the whole clinic itself, from the front desk - except Amber, she carries the clinic on her back with her wonderful personality and work - to the medical assistants and up. It took nearly 30 days to hear back about a prior authorization that was supposed to be sent and the only reason we heard back is because we c... read more

Ashleymallorie Winter 

on Google

4 weeks ago

The reception needs some training on answering phone calls, giving accurate and helpful information. The wait times are ridiculous !!!!! The staff in general and the Dr's need to better manage there time. 

Jordan Fields 

on Google

a month ago

Dr Roberts is an awesome doctor who is helpful and listens. I recommend him highly. 

Sean Reeves 

on Google

a month ago

Just moved to the area and was pleased that there was a family clinic so close. But they've had errors sending the intake forms and appointment reminders to all patients, confusing us as to which appointments were properly set and which ones didn't actually get put on their schedule. Then, the wait time at our first appointment was long. The second appointment has an even longer wait time, over an hour past our appointment time before we were actually seen. They did not seem busy at all. However there was 2 SICK patients in ... read more

Andrea Astorga 

on Google

2 months ago

HORRIBLE EXPERIENCE!!We waited for over two hours and never received any attention for my son. I will not visit that place again, and I do not recommend it.