Preferred Homecare

Sue R. 

on Birdeye

a year ago

ON HOLD for 30 Minutes... finally answered but the order in their system is for TWO (2) months... According to my doctors office the order is for TWELVE MONTHS not two. both the first and second order were wrong! spent more time fixing that and now they refuse to believe me that the order is wrong in their system... either pay your employees MORE or get qualified employees to take orders!!!! so frustrating 

Tim D. 

on Birdeye

2 years ago

when you FINALLY get a real person to talk to, they are rude and act like you are bothering them. I hung up after the phone rang 30 times!! I called again after 10 minutes and waited on hold for 12 minutes before I was able to order my cpap supplies. If I could give them a zero I would, I guess that I have to find another company to get my supplies. 

Tom L. 

on Birdeye

3 years ago

Order sent 2/3 and they said I would hear from them in 5-7 days. They made no contact so I called them again on 2/11. They said they would call within 24-48 hours.....NO CALL. I Called Wed. 2/16, reported I had not received a call as promised. They assured me they would call 2/17 in the AM, NO CALL. So I called the afternoon of 2/18 and asked to speak to a supervisor. I was told she was there and she was transferring me to her. It went to hold and sat on hold for 12 minutes. OBVIOUSLY, they don't need your business so don't ... read more