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Pottery Barn Kids
- Retail
- Indianapolis, IN
About this business
Safe, stylish kid and baby collections that combine expert quality with playful design. Shop exclusive bedding, furniture, decor & more.
Location details
8702 Keystone Crossing Ste 134A, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Horrible customer service. I ordered a crib for our baby. The first crib was a month late and showed up damaged. They sent us a replacement crib. It took another month and again showed up damaged. Their customer service has been unhelpful and seems to be in no hurry whatsoever to solve this issue.
A few years ago my family placed a large order to fully furnish our 2nd newborn son’s nursery with a rocking chair, crib, dresser, and changing station. All purchased from Pottery Barn Kids. As a measure of future proofing we also elected to purchase the toddler conversion kit and full bed conversion kit so we would be confident to have those parts when we needed them years down the road. This weekend we went to use the toddler conversion kit only to find the kit was broken. One of the threaded inserts in the bed rail was de... read more
I’m truly disappointed in pottery barn kids. I ordered an anywhere monogrammed chair late on a Sunday night and realized that I did not enter the correct shipping address. I called early on Monday morning and the customer service rep put in the change of address but said it takes 24 - 48 hours to update. I called 2 days later and they said it had not updated. I paid $31 for them to ship it to the wrong address, then had to pay $135 to re-ship it. I know it was my fault for entering the wrong shipping address, but the custome... read more
The staff is very warm andso helpful. Love the store too
Frequently asked questions about Pottery Barn Kids
How is Pottery Barn Kids rated?
Pottery Barn Kids has a 4 star rating with 31 reviews.
When is Pottery Barn Kids open?
Pottery Barn Kids is closed now. It will open at 10:00 a.m.
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