Potomac Medical Equipment

Sarah 

on Wellness

8 years ago

The "supervisor" named Dina is incredibly rude and very unprofessional. I work for a major insurance company. She called about a claim. She was yelling, kept interrupting and I cursed at me. I tried to call back. She answered the phone. I asked to speak to a supervisor. She said "Speaking" Provider service reps have a lot to deal with on a daily basis. Dealing with someone representing this company in such a way is unheard of. Hopefully she treats paying customers way better. 

Sarah 

on Wellness

8 years ago

The "supervisor" named Dina is incredibly rude and very unprofessional. I work for a major insurance company. She called about a claim. She was yelling, kept interrupting and I cursed at me. I tried to call back. She answered the phone. I asked to speak to a supervisor. She said "Speaking" Provider service reps have a lot to deal with on a daily basis. Dealing with someone representing this company in such a way is unheard of. Hopefully she treats paying customers way better. 

jo 

on Wellness

11 years ago

How would you compare this retail store to other retail stores that you have visited? The worst I have seen Did this retail store have reasonable prices? Not at all, they were ridiculous! Was the retail store easy to locate? No, I couldn't even find it with my GPS Did the staff at this retail store pressure you to purchase any unnecessary products during your visit? I felt extremely pressured Were you able to get all of your questions answered while you were at this retail store? None of my questions were answered 

Bradley Clark 

on Wellness

11 years ago

They charged my insurance company nearly double of what my New Patient Information Sheet & Rental Agreement quoted. The standard rate quoted to me was $ per day for the rental equipment and the Patient Kit was $. They charged my insurance company, BCBS, $ per day for the rental equipment and $ for the Patient Kit. That is fraud! I am suing Potomac Medical Equipment in small claims court and have a hearing tomorrow, Friday, November 22, 2013. It will cost me more in the long run, but consumers have to start standing up for th... read more

Anonymous 

on Wellness

13 years ago

Do you feel that you could have received better service somewhere else? Yes! I know that I would have gotten better service anywhere else! Does this provider always put the customer first? Definitely not. They seem to care more about themselves Does this provider remember you and your circumstances at every appointment? Absolutely not! I constantly have to repeat and re-explain my situation! Does this provider always take that extra step to make you feel special? Never, I've been going here forever and they can't even rememb... read more

Anonymous 

on Wellness

13 years ago

I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. I would never recommend them to anyone. They were terrible. It is impossible to get an appointment at their office. They are always booked and have a long waiting list.