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Potbelly
- Sandwiches
- Minneapolis, MN
About this business
Location details
2801 Hennepin Ave, Minneapolis, MN 55408, Minneapolis, MN, 55408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Great Potbelly location! This store is conveniently off of Hennepin and 28th. The inside is open and clean. The food is great, like any Potbelly, but the service here is above and beyond. They don't rush you. They're friendly. They want you to be satisfied with your food. They recently re-introduced the lemon cheesecake cookies for the summer, and those are great. They use quality ingredients on their sandwiches, and now, wraps. Yes, you can get a regular-sized sandwich turned into a wrap. Edit: I almost forgot. I love spice... read more
Husband and I had such a great experience here. The staff was very friendly, and kind to speak with, Terry offered recommendations and completed a survey for a free cookie. The food was delicious! Great setting and we will be going there again!
I thought the sandwich was fantastic but the people serving it seem to be confused about the menu and everything takes forever and they're like running around frantically getting the order wrong, taking forever to take or execute an order, etc. Owner, you need to standardize your processes and streamline your business and menu. You also need to train employees better and make sure you have tenured employees working at least one per shift.
THIS LOCATION HAS HORRIBLE CUSTOMER SERVICE Around 7pm I went to this location and on may 9th 2026 , there was one black guy and a girl with purple hair this shift. The guy was very unhelpful at making the sandwich, we were clearly new to this place ( I’ve never been to potbelly’s before AND we let them know that once we started ordering) so obviously I don’t know how things are ran here. He’s rudely pointing to the topping menu when I asked if they had banana peppers (they do not have banana pepper at potbelly fyi) also he ... read more
Poor customer service.
Frequently asked questions about Potbelly
How is Potbelly rated?
Potbelly has a 4 star rating with 322 reviews.
When is Potbelly open?
Potbelly is open now. It will close at 9:00 p.m.
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