Portillo's & Barnelli's Naperville

James P. 

on Birdeye

3 months ago

July 17, 2025 I had made an order at the Clermont Portillos on 6/20/2025. Upon taking my order, I went to pick up my order (dine in) and was told that they could not complete my order because they did not have chicken soup. I stated my wife came for the chicken soup and requested a refund. The manager took my information and stated that it would be 10 business days for a refund. I returned to the restaurant on 6/27, and they stated that it does take 10 business days for the refund. I contacted corporate Portillos and th... read more

Geoffrey L. A. 

on Birdeye

9 months ago

I am a loyal customer. However, I am done with Portillo's. The Portillo's in Forest Park IL rarely successfully completes my order. They omit items that I have requested. And they add ingredients that were not in my order. I am tired of them messing up my order. I do not recommend the drive thru. If you choose to use them, please carefully check your order before you depart.  

Steven F. 

on Birdeye

a year ago

1801 s randall road algonquin IL 60102 This store is very very cold . It does not have heat. Poor design . I have been in 3 times in month and I will not be going back . 

Will M. 

on Birdeye

2 years ago

Very unprofessional there was a manager or supervisor on staff by the name of Rosa. She allowed her team to be little me speak to me rudely threaten me berate me threatened to actually jump over the counter. And attack me this was a 17 year old girl. By the way one girl came and I thought that she was going to talk to her since the manager didn't but she just encouraged her to ignore me because. Of my frustration and not getting my food in a timely manner after asking about it being disrespected and she insulted. My looks ... read more

kevin j. 

on Birdeye

3 years ago

ABSOLUTELY SUCKED! Three times in a row waited each time over 30 minutes, then the order was wrong, cold and wasn't able to eat , hotdogs were like rubber and the fries were cold and hard! Went in to complain and a rat ran right across the room! DO NOT EAT PORTILLO'S!!!! 

Eva C. 

on Birdeye

4 years ago

David Pecheco junior did not give a wedding ring to intercourses my daughter either.  

Eva C. 

on Birdeye

4 years ago

Sex assaulted offenders quid pro quo David Pecheco junior, a coercion and cousin rapist scum. A police report was filed. Don’t let your daughter get raped via this restaurant of hot dogs. No pun intended. 

James D. 

on Birdeye

4 years ago

I had the worst experience at the Portillo's in Downers Grove. 1500 Butterfield RD. From the time I started to order, the kid had no clue about the menu. Then after waiting 30 minutes they tell me they dropped my food. it would be another 20 minutes. When I talked to a manger, she told me I was not very understanding and rude. What kind of manager tells that to a customer. We make the business for the restaurant. I could of gotten an extra order of fries or a piece of cake for all the inconvenience. Order #w46. Last time I g... read more

Estrella M. 

on Birdeye

4 years ago

on 2/19/20 portillos had recently opened their Addison location and we placed an order which their computer system changed, it was wrong. We called the location directly and were hung up on over and over again without anyone speaking directly to us, but rather yelling into the phone that the computer system went down and they would hang up without asking anything so we had to call numerous times. Once we finally reached someone that would listen, we were assured we would not be charged and our information was taken. Well, th... read more