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Pooled
- Home Services
- Alexandria, NSW
About this business
Location details
15/21 Doody St, Alexandria, NSW, 02015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Don’t bother with this company. I have emailed, messaged and begged for a phone call. Eventually I received a phone call after backwards and forwards on email. Nothing resolved. The app is completely unstable and doesn’t work and it takes at least 3 weeks for a technician to come. Having to resort to this review in an attempt to get contact.
I have been a client of this company for 8 years. The system is great. God help you if you have a problem. You can email, call, leave messages etc. Good luck with that. The message on the phone requests that we treat staff with respect. Fair enough. I'd really be grateful if the manager or owner of the company would give his clients the same courtesy.
I started with Pooled form the very beginning. Before I found them I was a slave to my pool, always on the brink of it all going pear shaped with constant trips to the pool shop trying to keep the balance. So I never enjoyed having one until Pooled took control with their automated system and app. I rarely have to do anything anymore they take care of everything and let me know if I have to add salt. It's freed my time to enjoy having a pool. They answer my questions promptly, they send whatever ever needs to be added to the... read more
Did not live up to expectations. Tried it for about 6 months, couldn't get connection through the app for most of that. Had every excuse in the book and the technicians tell me it was my home equipments fault, got two second opinions who all told me otherwise. Customer service is still rubbish
I am really happy with service Pooled Energy provided to me so far. I joined this company since 2019 and ever since then I had less problem with my pool, less going to the pool shop, less contacting the local pool technician. Whenever I have any problem, I know Pooled Energy team are always there to help me to fix problem in a short time. Yesterday I signed up my second property with Pool Energy again. The sales, Lucas W was very professional and friendly, he was not only looking after me as an existing customer by offering ... read more
Frequently asked questions about Pooled
How is Pooled rated?
Pooled has a 3.9 star rating with 64 reviews.
When is Pooled open?
Pooled is closed now. It will open at 9:00 a.m.
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