Pool Works Inc

mag2211 e. 

on Citysearch

10 years ago

Worst customer service I've ever experienced. They scheduled multiple appointments and didn't show up, and charged us for services not performed, which took weeks to correct. We will never use them again. 

Mike G. 

on Citysearch

12 years ago

Terrible customer service. They set up an appointment at my cabin (100 miles from home) and never showed up, but I did. Worst part they never even called. I contacted their store and even the store manager had no clue where the service techs were. Don't go here. No contact from them 

Jackie T. 

on Citysearch

13 years ago

My husband and I recently bought a home with an inground pool and the previous owner's used pool works. However I will not be using them in the future. They are unprofessional and have the worst customer service. Even the technicians that came to our home were unprofessional and left us still with questions about our pool. They acted as if it was no big deal and it wasn't rocket science to run everything. I understand that but it would be nice to know we are not wrecking our equiment. 

Chad V. 

on Citysearch

13 years ago

Would not recommend – As I'm looking to re-open my pool this spring, I am reminded of how disappointed I am in the pool I bought from Pool Works. Pool was installed in the fall of 2007. It is a 30x15 oval w/ straight sides (no angles into yard). Pool builder installed per manufacturers directions. Within a week, the sides were angling out and pulling up on the support bands under the pool. Called Pool Works for 2 weeks before I got a return call. Builder said to wait for settling until spring 2008. He came back and reinforce... read more

matt9347 

on Citysearch

14 years ago

AVOID AT ALL COST!!!! – One star is too much for this company but I couldnt rate any lower. If for some crazy reason you do decide to go with them, make sure your head is over there shoulder at ALL times. They have the absolute WORST customer service. I could sit here and write a 10 page paper on why NOT to get your pool built by them but I dont have the time. We had custom pool/landscape extra put in, in the 500k range. We have had the WORST experience with them. I dont right reviews, but felt obligated too, to hopefully st... read more

rchx 

on Citysearch

18 years ago

Worst customer service I have ever experienced. – Began our interaction nearly a year ago (summer 2006). Custom pool/landscape package in the 200k range. Advised to begin pool construction in the fall so get a jump on this summer's (2007) pool season. Pool Works completed about 80% of the pool, as expected, last fall. Unfortunately, this year we have experienced absolutely horrific service. Greg, seemingly the only employee able to discuss a custom pool, refused to return calls from me (homeowner) and our landscape architect... read more

crob 

on Citysearch

19 years ago

Great People – I have been working with other pool stores in Green Bay and was totally dissatisfied. Recently I found this hidden gem along highway 41. When I walked into the store, I was greeted politely and the service has continued throughout my relationship with Pool Works. The prices on chemicals are also far more reasonable than where I was going in the past. I would recommend that if you have a pool or spa, check out Pool Works.