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Ponce De Leon Federal Bank
- Banks
- New York, NY
About this business
Location details
2244 Westchester Ave, New York, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The grain application would not allow me to log in to the app to pay due to the fact my bank account rejected *********************** access to it and the application would not allow me to pay my monthly bill. This caused multiple late payments causing my credit to drop drastically. I made contact with Support and the Support takes weeks to respond and was never provided with a resolution the application is faulty. I would suggest that any consumer stay far away from this company its just not worth it.
Business response:
The customer has not reached out advising of any issues with making payments or having access to the app. The customer was charged off due to being ********************** making any payments on their account.Please note, that while the user can make payments otherwise (via check or request of e-payment) a linked bank account facilitates payment via ACH. Users receive a monthly statement to their email address on file with their minimum payment due and specific instructions on how to pay by check.
I have had my account set up on autopay since I started it. Several times they have not taken the payment and given me late fees. They tell me each time that there were insufficient funds. That was always incorrect because the account has always had enough funds to pay the monthly payment. This is a very sketchy company and poor customer service.
Unfortunately grain has been the absolute worst and its not just me its everyone check ******** and reviews we get the same response every single time my attorney gave you all until December 5th to provide a receipt for payment and make my account current but still nothing then to receive an email stating that my payment is late and theres a late fee added when it was mailed off November 20th and here it is December 6th and NOTHING has been done and now the supposedly help email isnt working, This is definitely a scam and th... read more
Reporting my account to the credit bureaus as charged off when in reality I have an open credit line that I can pull from at any time. Was told on August 8th, 2023 by "***************************" that they would fix the reporting error on the next reporting period. It is now November 2nd and it still is showing as charged off. Emailing customer service is a joke, they never answer, and if you are lucky enough to get a reply, it is weeks later. How is the company still in business with this many bad reviews and not one singl... read more
Frequently asked questions about Ponce De Leon Federal Bank
How is Ponce De Leon Federal Bank rated?
Ponce De Leon Federal Bank has a 1.9 star rating with 25 reviews.
When is Ponce De Leon Federal Bank open?
Ponce De Leon Federal Bank is closed now. It will open at 9:00 a.m.
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