PNC Bank's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

PNC Bank

1.2

About this business

At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them. 

Location details

2350 E Grand River Ave, Howell, MI, 48843, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
1.2614 reviews
Select a rating
Kathryn L's profile image
Kathryn L 
2 years ago

I wish I could give PNC ******** stars. Their virtual/mobile app and systems are absolutely worthless, not to mention stressful. PNC fraudulently miscalculates available balances, seemingly in an attempt to rack up overdraft fees that they don't waive like almost every other bank these days. They lie about the overdraft protection that is supposed to protect you by declining purchases if you don't have the available funds, because the balance is NEVER RIGHT. One minute you have the funds, the next you don't. You CANNOT track... read more

Anna F's profile image
Anna F 
2 years ago

Unethical, should be illegal & Underhanded. Bank elsewhere. They opened a checking without my consent then charged me $7 a month for not having direct deposit.<br /> <br /> <br /> 

MK M's profile image
MK M 
2 years ago

They employ representatives to answer calls, but do not actual help with anything. Their customer service number is staffed by low-level, unskilled operators with no customer service skills. They offer no assistance to follow-up (following-up would involve effort), and they have no people skills. The supervisors are just as useless and rude as the regular reps. It’s not worth having loyalties to brick and mortar banks anymore. It’s unfortunately, a thing of the past to ask for a service and receive it. You would think they’d... read more

Malavefrascuelo C's profile image
Malavefrascuelo C 
2 years ago

Is this PNC Corporate Policy or House-Rules?I was provided a survey regarding my experience with PNC that's specific to who've served me in which I've provided the best score. However I am pursuing answer to my question about if the Bank Manager of PNC *********************************************************************** location was consistent with PNC's policy or is it House-Rules?Interacting with ****** was a pleasant and consistent experience. My score is regarding the overall experience I've had with the "questionable... read more

Business response:

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter 

JAGADISH A's profile image
JAGADISH A 
2 years ago

This is a worst bank I have seen in my life, I have processed a $1M HELOC from this bank and they sent a check of excess amount to my other bank which they returned. Now it is almost 3 weeks and a new check is not yet reissued. The loan officer I am working is kind of a worst person I have worked in my whole life. I made at least 10 phone calls and it always goes to voice mail and the loan officer never responds you back, I emailed him 15 times and almost no response. I am paying interest to two different banks for the same ... read more

Business response:

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter 

Emily M's profile image
Emily M 
2 years ago

Over the weekend I was alerted through an email notification that my checking account was below my threshold which was strange to me because I planned to leave myself spending money after my bill payments for a weekend trip home. When looking through my recent transactions I saw there was an **** charge for $242 in a different state than my own. I was never alerted of a fraudulent charge which was my first complaint.I waited a few days for the payment to go through before I called their corporate/fraud number listed on their... read more

Business response:

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter 

Donna P's profile image
Donna P 
2 years ago

My Mom made me Financial ***** of ********* and all papers were filed at the bank. However, because of "internal policies" they will not allow me to do what she needs done in order to get her finances in order to enter a long term nursing care facility. Even though I am legally her POA, they insist that she has to physically come into the bank to put beneficiaries on her account, even though she is in the hospital with ***** and cannot walk. In other words, their "policies" somehow super cede a legal document that was drawn ... read more

Jill S's profile image
Jill S 
2 years ago

We have been trying to get a home loan with PNC Bank. Our credit scores are above 800. SO you would a mortgage would be easy. Nope! The loan officer was deceptive in giving low rates when he knew we were buying an investment property. Even the *** manager over *************** said he was deceptive. The Compliance Officer said he would monitor but of course, he has done nothing. Now *** ( a huge National Bank) does not know how to work with a **** exchange. What could have been simple is now causing us money, lots of time to ... read more

Business response:

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter 

Olaf K's profile image
Olaf K 
2 years ago

2 Weeks ago I was going to deposit Euros ********* at a current exchange of $31,030.00.PNC wanted to deposit $27,000.00!!! That is over 13 % below market value!Is that even legal?Last week, I deposited a Certified Check for $24,000.00 and the branch manager (********************, *******), stated that they placed a 5 day hold on the funds without being able to give me a reason and actually letting me know at the time I deposited the check.In over 23 years, the longest I had to wait for a certified check to clear my account w... read more

Business response:

PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter 

Frequently asked questions about PNC Bank

How is PNC Bank rated?

PNC Bank has a 1.2 star rating with 614 reviews. 

When is PNC Bank open?

PNC Bank is closed now. It will open tomorrow at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com