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PNC Bank
- Finance
- Chicago, IL
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
3450 W 26th St, Chicago, IL, 60623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
This is the absolutely worst bank I've ever had/heard of. Their customer service took over 3 days to respond to messages. I ended up closing my account and they wouldn't give me over $110 of my remaining balance. All of their claims are false and it's not worth your consideration.
I made a grave mistake listening to someone to try BBVA. I truly feel that being a client has no benefits for me. I should have done my research. They pend..posted balance..available balance..really confusing. I feel that its unethical to allow me to open an account..then tell me I can't have a credit card because I live outside their footprints. I find this to be a discrimination. You don't hace a set overdraft limit. Months go by they dont pay ovetdrat..this month Im losing almost $1000 due to excessive fees. Unlike others... read more
Business response:
As I stated. Prior yo March they didn't pay all transactions. If a hold was released..they still charged a fee..until I called. My transactions aren't in the order in which they were made. BBVA is like a new born to me. Ive never experienced such banking. Most institutions allow an overdraft limit or set amount. March 9th and 19th. I had transactions released by **************** and **** has no record of either. I'm not perfect..only God has that title..but confused yes.
Terrible company. Terrible service. Doesn't answer the phone. Doesn't answer email messages. **************** phone number isn't open when it says it is. I call during business hours, but it says it's not open. They froze my credit card because there thought there was fraudulent activity (there wasn't). I can't even get ahold of anyone to get them to unfreeze the card. Worst bank/credit card experience I've ever had.
Business response:
I have called the fraud department on numerous occasions. I have waited on hold for a representative for a number of hours now. I have never spoken to a human being in that department. I did receive the voice-mail. I called back 5 minutes later, waited on hold for 35 minutes, and then gave up. It is impossible to get ahold of a human being in the fraud department at BBVA. I can verify that all the charges on my account are accurate, but alas, there is no one I can even tell that to.
Avoid this bank like it's the plague!!! The worst customer service, they can sure take your money but will not provide customer service or account statements. Then after your loan is paid off they still take money that they are not supposed too causing even more problems on your end. AVOID THEM even though they will give you a loan it's not worth the headache!! They're are WAY more banks that treat you like a human being. PNC doesn't even deserve 1 star rating!!!
PNC has refused to release funds in my deceased parent’s account. My parents left a trust to specifically avoid the nonsense PNC bank has put my family through. I have produced the original trusts- two large volumes in person at a PNC branch. I have produced copies of the wills appointing me trustee. I have furnished copies of the county’s filing of the wills. I have produced my attorney’s letter of fiduciary, A small estate affidavit from the state has been provided to PNC. My lawyer and I have provided a letter of indemnif... read more
Moving on from this review, I fully intend to take it to the press. I'm a widower. All of my immediate family has died within four years of losing my spouse. My brother had the poor judgement to open an account with this "business" (I won't credit it with the title of "bank") for his mortgage, here in Texas. In the middle of all of this loss, I made repeated attempts to speak with their 1-800 line. I will not credit it with the title of "customer service" as they have NEVER, in the multiple dozens of times I have called, pro... read more
Worst Credit Card ever! I paid the Card off June 2020. Had not used it since. Had a bunch of fraud charges in January 2021. Called and reported. Claim was filed. Couple of day's later more charges. They did not shut the Card down until I called the second time. Ok investigation was done took about a month. All is well so I thought. In the meantime $4.56 had accumulated in interest from the fraudulent charges that I did not make. Called again. Was assured that it would all drop off at the next billing cycle. Ok great. Next **... read more
Business response:
That is correct, you removed the fraudulent charges but you charged me $4.52 in interest on fraudulent charge accumulation then added $5.23 in late fees for transactions that I did not do. Then when I called for 5th time and you said you where going to fix it you dropped my Credit line from $1,100 to $500. That is when I closed the Account because now you are messing with my Credit score which dropped 4 points because of what you reported to them.
Do not trust! Received 12 months 0% intro financing with their credit card which they did not honor even though we have it in writing and confirmed more than on one occasion with their customer service team. Requested copies of the phone recordings but they refuse to send. Additionally, their customer service team needs training desperately as they seem to be clueless. Will never, ever, earn our business.
I had a car loan I paid off in 2016 I went to sell this car and they have never released the lein on it. I have called 5 times now to get this information and am told it takes **** days to process this information and another **** days to get it mailed. I am asking for something electronically to the state so I can sell this vehicle!! I have been told we should have requested this release before now!! Really? It's your responsibility to release the lein within 30 days of it being paid off.
Business response:
Yes we ran into that situation because the loan was paid in full in Oct 2016. But you can find it under my daughters name ******************* and we still have not received the lein release. This is absolutely ridiculous!! Had someone done their job properly in 2016 this would not be an issue right now. I have been given the run around every time I call and we are always assured that it is being sent yet we have not received it.
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.2 star rating with 591 reviews.
When is PNC Bank open?
PNC Bank is closed now. It will open at 9:00 a.m.
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