PNC Bank

Gracie H 

on BBB

4 years ago

My account was transitioned to BBVA on 5/8/21 and it is so far a nightmare. I got an email from BBVA on how to set up online and mobile banking, and after activating it and setting a username and password, it redirected me to a sign in page. When I entered my new information, it said it was incorrect and I have to reset my password. When I did that, it locked my account and said I have to call customer service to reset it. I was on hold for 20 minutes and then hold music stopped and it was silent for 2 minutes and then it hu... read more

Kiana Garcia 

on BBB

4 years ago

If I could give zero stars I would! My bank transitioned from Simple to BBVA and it has been the worst experience by far. I have been hung up on multiple times by the automated services. I was not able to create an account, and I still do not have access to my own information. This transition has been awful, and I will definitely be opening an account with another bank. BBVA has not even attempted to resolve the issue or reach out to customers regarding the problems preventing people from accessing their funds/accounts. 

madonna g 

on BBB

4 years ago

This bank is still charging insane overdraft fees throughout covid and has not refunded any of the bank fees i have incurred as a single mom i. welfare this bank is a predator 

Zach M 

on BBB

4 years ago

I've been a customer of Simple since 2014. When it was purchased by BBVA, and subsequently shuttered this past weekend, it became abundantly clear that BBVA had not adequately tested integrating Simple customers onto their online banking service, despite an abundance of emails claiming that the process would be seamless.We were not allowed to set up online banking with BBVA until AFTER Simple had been shut down. At the time of writing, Simple has been shut down for four days, and none of its customers (that I know of) have b... read more

Julie K 

on BBB

4 years ago

Horrible company. If i could give a negitive number i would. Ive called 9 times now to get a copy of my title to register my car. 6 days left i still dont have that copy. All i need is an email of it and no one can do there job. What a complete joke of a company. Im taking my loan elsewhere, im done. 

Robert K 

on BBB

4 years ago

I had been a Simple customer for 5 years before they were closed and my accounts were transitioned over to BBVA. The transfer process was extremely disruptive, and they wouldn't let me create my online account at BBVA. I kept getting a system error. Then when I called the Simple transition help number they provided an automated message told me they are experiencing difficulties and disconnected me. They have been preparing for the transition for months and day one it looks like every part of their transition plan broke. I wo... read more

CAF 

on BBB

4 years ago

My car was picked up and repo'ed so i called to settle with the **** bank, they told me i had to pay $1450 in order for the account to be current again and the car, the towing yard info and towing yard location would be released to me upon payment, i was told i had till 5 p.m. the same day to pay, so i gathered the money and made the payment. I was told everything was back to normal and the account was once again current but was denied any information on the location of the vehicle or any information on what towing yard it w... read more

Henry B. 

on BBB

4 years ago

Worst bank ever for customer service....Based out of ****** ********************** bank there again. Been total nightmare.. 

Jonalyn G 

on BBB

4 years ago

WORST BANK EVER!!! DO NOT USE THIS BANK! Everything is outsourced to complete MORON IDIOTS overseas who have NO CLUE about anything and you can't talk to anybody in *************. For two days I've tried to get an issue resolved and nobody knows what to do or what I'm talking about and claim they can't switch you to **. This is BEYOND UNFREAKINBELIEVEABLE!!! Not had this account a week and I'm bout to close it.