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PNC Bank
- Banks
- Rocky River, OH
About this business
Location details
19559 Detroit Rd, Rocky River, OH, 44116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Very disappointing experience. We scheduled an appointment two days in advance and arrived on time for our 10:30 a.m. meeting. After waiting for over 30 minutes, we were told that the banker we were scheduled with was on the phone handling a credit card dispute and needed to reschedule. While we understand that things come up, there was zero communication or professionalism. He never came out to greet us, explain the delay, or ask if we were okay waiting. Our time was completely wasted. This is not the level of service we ex... read more
Great customer service. Always helpful, smiling and pleasant. It is refreshing to see. Happy to be doing business there.
Update review; shout out to Justin and the nice teller lady for assisting me today!! Always a reliable and friendly branch. Please be patient as they can be short staffed—the atmosphere makes it worth the wait
First, Mariah, the Teller was fabulous. Fantastic customer service. She would be an asset to any company. The leadership, not so much. Waited for the The Manager to return from lunch only to have her pass me off to a Banker who did not know how to complete the transaction. Instead of helping me, the Manager's best advice was to call Customer Service (for something that could be done at the branch level.) This was for a transaction for a business account.
Shout out to AJ for assisting me with my concerns this morning. Very understanding and helpful. Huge help. 5 stars for this man. Thanks again!
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 4.1 star rating with 17 reviews.
When is PNC Bank open?
PNC Bank is open now. It will close at 4:00 p.m.
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