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PlumbSmart Plumbing & Drain
- Contractors
- Asheville, NC
About this business
We specialize in providing top-notch plumbing services to our community. Our mission is to support and educate our customers.
Location details
175 Weaverville Rd Ste A, Ste A, Asheville, NC, 28804, United States
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Had on site inspection for a whole house water filtration system and was quoted $1,845.00. After system components arrived and installation scheduled the plumber then realized that our home would have to be rewired to accommodate the filtration system. So I canceled the project and asked for a refund and cancelation of $449 pre-paided Maintenance Plan. Tried communicating with Plumbsmart but their silence is deafening . Tried calling, tried their online chat messaging, Tried cellphone texting . Still waiting. They are draggi... read more
Business response:
Customer decided to cancel the work after a deposit was made and product was ordered. The maintenance plan was also paid and these 2 items, the project deposit and the maintenance plan, go into 2 seperate accounts and therefore a refund had to be made from 2 different accounts. We apologized for the delay and we have been in constant communication with the customer by phone and text and the customer is receiving a refund as per their request.
I have used these guys several times and they always do an excellent job. All aspects of their organization are top notch and they are my goto for any plumbing issues. I cant say enough good things about them. Thank you for being an excellent company.
Great Company. The staff is trained and took a lot of pride in there work. The also sale *******************************. Can't buy these in the Big Box stores. Plus offered me a 12 warranty!Super Happy !!!!
Great people, great work. Not the most expensive, but not the cheapest. (You get what you pay for) they have options ranging from just fixing the issues to full on upgrades. Very straight forward and knowledgeable folks.
The management team is very responsive and helpful. They are always willing to go the extra mile to ensure that their customers are satisfied. It is clear that they value their customers and strive to provide the best possible service. I highly recommend PlumbSmart Plumbing to anyone in need of plumbing services. Thank you for being such a great client!"
We encountered plumbing issues, and PlumbSmart not only successfully resolved the problem but also provided insightful education throughout the process. It's refreshing to collaborate with professionals who take the time to explain the situation and present viable options. Undoubtedly, the best plumbing company I have ever utilized.
If I could give zero stars I would. After bungling through an exterior water line replacement scheduled through my water line insurance company that selected them, we shortly thereafter had a water leak detected by my alarm sensor in my basement where they had improperly sealed the entrance point through the wall for the new pipe. Problem was I was **** miles away when alerted and when I called them, **** (their poorly trained operator), said they were 4-6 weeks out to fix anything. I explained this was an emergency caused b... read more
I had the pleasure and good luck to have gotten Randy (I did not get his last name) from Plumbsmart Tech to fix my plumbing problem. I had another company claim to have fixed my problem but it was not fixed. Randy got it fixed in a timely manner and he was so friendly. I definately want him if I have any other plumbing problems. Thanks again, Regina Hawkins
UODATE- while that was frustrating- their phones weren’t working. They came and fixed the leak, sent the water restoration company, and Don just left after giving me a check to replace what was destroyed. Any company can seem great when things go smoothly, but the real test is how they respond to a problem. I will only use PlumbSmart and I highly recommend them. 2 days after a brand new water heater was installed, it leaked all over, destroying personal property. I called and the recording said I was being transferred to the... read more
Frequently asked questions about PlumbSmart Plumbing & Drain
How is PlumbSmart Plumbing & Drain rated?
PlumbSmart Plumbing & Drain has a 4.7 star rating with 602 reviews.
When is PlumbSmart Plumbing & Drain open?
PlumbSmart Plumbing & Drain is open now. It is open 24/7.
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