Plenty Road Medical Centre

tommy motolla 

on Google

4 days ago

I called early this morning to ask if there was any possibility of seeing a doctor today after injuring my hand. The receptionist (Cheryl) answered the phone, but the call lasted only 22 seconds. She said, “I have no appointments for anybody, a doctor has called in sick,” followed by an awkward “sorrrry, bye” and ended the call. I'm so confused. I was polite and simply asking for help, but she didn’t offer any alternatives like the next available appointment or a cancellation list. It felt rushed and dismissive, with zero in... read more

Tarsha Lyng 

on Google

2 weeks ago

My best friend has been a patient with Dr Rebecca for a while now, and she has just had one of the worst experiences as a patient at this clinic. She was treated very disrespectfully and told they would not look into alternative medication to manage her pain, despite not being able to work, let alone function normally on a daily basis with her current pain levels. When she asked Rebecca to sign off on a disability permit, she was told "we dont have time for that, you'll have to book another appointment", even though Dr Rebec... read more

E. Tran 

on Google

2 months ago

So happy to have found this GP clinic many years ago and have been coming back ever since to see Dr Starkie. She genuinely cares about her patients and you feel heard during every consult. The fact that she books out weeks in advance is a testament to how many people trust her with their care which comes as no surprise. She is so clearly highly skilled and knowledgeable in her field. The clinic nurse Maurine has also been fantastic with our little one's vaccinations - she is so calming and always has a smile that puts you at... read more

MS 

on Google

3 months ago

I’ve been a patient at this clinic my entire life, starting with Dr Dickinson. Dr Starkie is fantastic — caring, knowledgeable, and supportive. Sadly, the reception staff have consistently let the clinic down. With the exception of one or two, they are often rude and patronising. I’ve felt genuinely anxious calling for help in the past, and now do all my bookings online to avoid the condescending interaction. I’ve never written a Google review before, but felt compelled to today in the hope that the patient experience beyond... read more

Rebecca Rusev 

on Google

6 months ago

I’d like to recognise both Dr Rebecca Starkie & receptionist Suzi. My family trusts, respects, and wholeheartedly swears by Dr Starkie's care! I also want to acknowledge how amazing Suzi is at reception. Suzi's compassion, understanding, and people skills are truly unmatched!!! Even when she’s unable to accommodate our appointment needs, the way she communicates it makes us feel understood and never like a burden or inconvenience! Suzi is an asset to the clinic!