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Automotive sales,service and collision.
340 W Old Country Rd, Hicksville, NY, 11801, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 8:00 p.m. | |
Tue | 9:00 a.m. to 8:00 p.m. | |
Wed | 9:00 a.m. to 8:00 p.m. | |
Thu | 9:00 a.m. to 8:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | 8:00 a.m. to 6:00 p.m. | |
Sun | 12:00 p.m. to 4:00 p.m. |
Platinum Volkswagen was very good to me during the buying process. Vildan is an excellent salesperson to work with. She is very informative about the product line and is helpful in breaking down the pricing during purchase. I felt like an informed customer at Platinum and after two months am pleased with my purchase.
This dealership is operated with only the intention of deceiving customers. They deliberately and knowingly advertise prices that they have no intention on honoring, then attempt to further deceive you once they get you in the door. They have zero respect for you or your time. Avoid this dealership at all costs. They are a cancer to the industry and the area.
Business response:
Unfortunately it was a clear error on the third party company that Platinum uses as a web provider. Management clearly went over the mistake to rectify it however the customer did not want to hear anything. The goal for the customer was to have the dealership lose 3500 on a car. There is also a disclaimer on the website for issues like this, due to that fact that its held by a third party.
The owner Josh L**** called the police on me and my mother. When we tried to give them money to get the car back it was all of a sudden not ready even though I received messages that I would be charged if i didn't come pick it up immediately.
Business response:
Your mother told us to call the police thinking we wouldn't because she was such a higher thinker than everyone else, you and your mothers behavior was totally unacceptable. The said point is your mother couldn't help you out with a 2000 bill for not taking care of your car, what a nice lady, she appears to be.
I purchased a 2018 Tiguan from Platinum VW exactly 1 year ago Oct.2017. Was told by the owner of this dealership- Josh W. that he would throw in free Inspection and oil change for the future at his service dept. Nov. 2017 had a problem with the sun roof not closing. Two trips back - for the same issue, finally repaired but had an argument with owner Josh. Talk about being rude, I couldn’t believe how this guy didn’t tell the truth and how he yelled when I told him he wasn’t being truthful (spoke with service dept not 5 min b... read more
Business response:
We honor any commitments we make to our customers. Obviously you did something for management to react this way. Appears your not happy with your car has nothing to do with Platinum, contact Volkswagen.
Platinum Volkswagen, LLC has a 2.6 star rating with 5 reviews.
Platinum Volkswagen, LLC is closed now. It will open tomorrow at 8:00 a.m.
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