Platinum Ford Parts Department

Chad Stoup 

on Google

6 months ago

This company is terrible to deal with. I ordered a rear camera for my F250, provided my VIN/model/year and received the incorrect camera. I’ve made contact attempts within the 30 day period, the only response I received was the part number for the correct camera. You would think that an organization such as this would verify fitment before sending out a part specially if the customer provided a VIN #. There has been no effort from Platinum Ford to make any corrective actions. 

Ben Garner 

on Google

a year ago

I placed an order for a specific vehicle part that said it would ship and arrive in ~3 days. Feeling like i found the part I moved on with my day. 24 hours later they tell me it will be 3-6 weeks. Then why does your website say it would arrive in 3 days? Basic business practices will tell you that misleading information = poor customer experience. Update: Talked with a Ford Representative. The part I need is currently on a manufacturing back order due to a chip shortage. Ford rep informed me that they had an unknown ETA for ... read more

Chase Acklam 

on Google

a year ago

It shouldn't take 12 days to process a single order for parts that were claimed to be in stock. I called several times, each time I heard a new excuse about how this is "Fords fault" it's the "Unions fault", etc. I was told I'd be kept in the loop and updated on the status of my order, I didn't receive a single phone call or email. I asked where my order was, the guy on the phone said it was right in front of him, I said great when are you shipping it? And they say well actually they didn't have my order and its Fords fault.... read more

Brent Jones 

on Google

2 years ago

Called for parts. They couldn’t help me find the part I needed at all (vacuum locking hubs for a f350 dually) they were supposed to call me back, never did. Found them on eBay instead.