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Platinum Auto & Truck Center
- Trailer Dealers
- White Marsh, MD
About this business
Location details
11021 Pulaski Hwy, White Marsh, MD, 21162, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Got a canned response to my inquiry, but they have responded in the past--this is a car I inquired about 3-4 weeks ago. I see that it is only being sold to out-of-state individuals--probably did not pass MD inspection.
Great experience!!
Good communication
Business response:
Thank you for this review, is there any thing we can do to make it a five star.
We were told the vehicle was being detailed for our visit. When we arrived, the vehicle was dirty inside and out. A car seat in the back and the car stunk. Nothing had been cleaned. The place was less than professional. We drove almost 100 miles to see this car and were greatly disappointed. What a waste of time!!!! Not sure how or when they took the picture of the car because it looked NOTHING like the picture.
Horrible customer experience. I drove hours to see the truck I was told it ran and drove awesome. I went inside got the key from the guy went and started it up and it had a knocking in the engine. The intake tube was held together by a bicycle tire. Scary mechanical work. I went in complaining and was told the guy working doesn’t work there he was just filling in. Pass this dealership over. There are plenty of better places to get a car than here.
Business response:
You bid and won our old lot tow truck in a no reserve auction that started at a dollar that had over 300k miles on it that was listed as runs, drives and has a working boom. It was also listed with pictures of everything and video of it running. The wheel were mismatched. The fiberglass tow bed had cracks.There was nothing special about it.It was exactly as advertised and sold to the person behind you in the auction. Even the other customers on the lot that you tried to scare awaylaughed as they continue on buying their truc... read more
The dealer did contact me about the vehicle in question. The dealer instructed me to go to his website to see pictures of the vehicle. I visited the website and there weren't any pictures on the website.
outstanding
Very disappointing! After questioning the dealer about a possible issue seen in photos, and being reasured it was just something odd in photo, I drove 3 hours to see vehicle, i could easily see the dealer had directly lied to me. He wasted 7 hours of my time and mileage.
Business response:
Sorry you had this problem at our dealership, We value all our customers and have the up must respect in all our customers.
Frequently asked questions about Platinum Auto & Truck Center
How is Platinum Auto & Truck Center rated?
Platinum Auto & Truck Center has a 4 star rating with 125 reviews.
When is Platinum Auto & Truck Center open?
Platinum Auto & Truck Center is closed now. It will open at 9:00 a.m.
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