Pilot Plumbing and Drain

Bre Bre Smith 

on Google

a month ago

Sometimes in life, you meet people who remind you what true kindness is. For us, that was Pilot Plumbing & Drain. We’re a young couple with four kids — two with special needs — rebuilding our lives in a home that needed a complete overhaul. After losing my dad to cancer and my brother to a tumor, this project became more than a remodel; it was about giving our family stability again. When repairs began, everything that could go wrong did. Plumbing was unsafe, the water heater was failing, and most contractors treated our pro... read more

Laura M 

on Google

3 months ago

I loved how Andy showed up exactly on time for the estimate. He was prefaced by a text with his photo id and credentials. He showed up in a Pilot Plumbing van and so I was able to trust him immediately. Plus he's just that kind of guy. He didnt mind adjusting the estimate for changes either. Professional and friendly. Same with the installers. They did a whole repipe of my fixer mobile home I just bought. Caleb seemed to be in charge, and he knew exactly what to do and answered all my questions. He and Brandon both came i... read more

Derek Han 

on Google

3 months ago

I am absolutely blown away by the professionalism and customer service by Andrey and Jeramie who fixed a broken water heater in my home where my terminally ill father resides. I work for the military and currently live in the east coast, so I was reliant on good communication, responsiveness, and transparency to fix this problem from across the country. From start to finish, Andrey was extremely accommodating towards my dad, and worked to get hot water within a day despite some unforeseen problems. They went above and beyo... read more

Ramona Lupo 

on Google

a month ago

After many calls to a lot of plumbers, my service request with Pilot was quickly handled by Andy who was very helpful, honest and clear. The price was reasonable and I scheduled with Pilot to have my Rinnai tankless water heaters flushed. The tech, Andre who performed the service arrived as expected and was friendly, informative and knew what he was doing. He walked me through every step of the service and also gave me some tips for the care of my units for the future. I'm very happy with Pilot and will definitely use Pilot ... read more

Brian McAllister 

on Google

a month ago

If you're looking for a plumber who actually shows up when they say they will, communicates clearly, and treats you like a neighbor instead of a number, I cannot recommend Pilot Plumbing enough. From the very first phone call, it was clear that they valued my time. Unlike some of the bigger, more impersonal plumbing outfits, Pilot made me feel like my issue mattered. They were incredibly responsive. They returning my call promptly, scheduling a visit that worked with my schedule, and keeping me updated every step of the way.... read more