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Pilot Plumbing and Drain
- Plumbing
- Vancouver, WA
About this business
Location details
12323 NE 99th St #123, Vancouver, WA, 98682, United States
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I loved how Andy showed up exactly on time for the estimate. He was prefaced by a text with his photo id and credentials. He showed up in a Pilot Plumbing van and so I was able to trust him immediately. Plus he's just that kind of guy. He didnt mind adjusting the estimate for changes either. Professional and friendly. Same with the installers. They did a whole repipe of my fixer mobile home I just bought. Caleb seemed to be in charge, and he knew exactly what to do and answered all my questions. He and Brandon both came i... read more
I am absolutely blown away by the professionalism and customer service by Andrey and Jeramie who fixed a broken water heater in my home where my terminally ill father resides. I work for the military and currently live in the east coast, so I was reliant on good communication, responsiveness, and transparency to fix this problem from across the country. From start to finish, Andrey was extremely accommodating towards my dad, and worked to get hot water within a day despite some unforeseen problems. They went above and beyo... read more
I really enjoyed working with Pilot Plumbing and drain. Andy stopped by to provide us an estimate. He spent quite a bit of time discussing our plumbing needs and educating us on additional safe guards based on the type of pipes our home has. After doing our due diligence, we decided to go with Pilot Plumbing and Drain for our water heater replacement and pressure valve and we couldn’t be happier. Catie was the tech on the job and she was absolutely wonderful. She explained in detail what she would be doing and taught us how... read more
We had a waterline burst near the front of our home, and Pilot came out quickly around 6pm. They weren’t able to fully resolve it that night due to darkness, but returned the next afternoon and got everything taken care of. The plumber was very polite, kept us updated throughout the process, and provided great communication. The cost was around $1,300, which felt a little on the high side, but overall we were happy with the service and responsiveness.
My 1st impression of Pilot Plumbing & Drain has been very positive. I made an appointment on Saturday for a quote on the following Monday. Andre, their technician, arrived on time in spite of the fact that he had to navigate around road closures and heavy road paving equipment on my street. He was personable, knowledgeable, and thorough. He listened attentively as we explained our many and varied plumbing concerns which we have delayed for too many years. He took photos and notes and showed us how we could save money by doin... read more
Frequently asked questions about Pilot Plumbing and Drain
How is Pilot Plumbing and Drain rated?
Pilot Plumbing and Drain has a 4.8 star rating with 533 reviews.
When is Pilot Plumbing and Drain open?
Pilot Plumbing and Drain is open now. It is open 24/7.
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