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PFAFF Audi
- Car Dealers
- Concord, ON
About this business
Location details
9088 Jane St, Concord, ON L4K 2M9, Canada, Concord, ON, L4K 2M9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing First Experience – Poor Customer Service I booked a 9:30 AM appointment online to check out the Audi Q7 and even confirmed with a live representative (Bianney) beforehand that the vehicle was available. However, when I arrived, the receptionist couldn’t find my appointment or locate the vehicle. That part was understandable — mistakes happen — but what truly left a negative impression was how the situation was handled. One of the staff members (an Asian gentleman) was rude and dismissive, showing a clear lack o... read more
Ongoing A/C Issues for 4 Years — Still Unresolved I’ve brought my 2020 Audi Q5 to Pfaff Audi Vaughan four separate times over four years for the same air conditioning problem: warm air blowing, refrigerant leaks, and strange noises. Each time, a different component was replaced — from the condenser and line to O-rings and the tank — but the issue keeps coming back every summer. This first began while the car was still under warranty. Now, I’m being asked to cover the repair costs out of pocket, even though the problem clearl... read more
Four Years. Four A/C Repairs. Still Not Fixed. I’ve taken my 2020 Audi Q5 to Audi Vaughan four times in four years for the exact same A/C issue: warm air, refrigerant leaks, hissing noises — and every time, they replace a different part (line, condenser, O-ring, tank). And every summer, the issue returns. Let that sink in — four failed repair attempts on the same basic problem. This started under warranty, yet now I’m being told to pay out of pocket for the same unresolved issue. After being told last year the problem was fi... read more
I recently purchased a car, and I couldn’t be happier with the entire experience. From the moment I walked in, the staff was friendly, knowledgeable, and never pushy. They took the time to understand what I was looking for and helped me find a vehicle that fit both my needs and budget. Shout out to Ryan! Thanks again The process was smooth and transparent — no hidden fees, and they explained everything clearly. I especially appreciated the test drive and how patiently they answered all my questions. Highly recommend this dea... read more
I recently had an outstanding experience purchasing my vehicle at PFAFF Audi. Antonio provided exceptional service—knowledgeable, attentive, and professional, making the entire process smooth and stress-free. I also want to acknowledge Sales Manager Antonio and General Manager Joy for ensuring a seamless transaction. The dealership was clean, organized, and operated with transparency and integrity. I highly recommend PFAFF Audi and the entire team for an excellent car-buying experience.
Frequently asked questions about PFAFF Audi
How is PFAFF Audi rated?
PFAFF Audi has a 4.6 star rating with 292 reviews.
When is PFAFF Audi open?
PFAFF Audi is closed now. It will open tomorrow at 9:00 a.m.
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