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PetSmart

4.2

About this business

PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Arden PetSmart today! 

Location details

3 McKenna Road, Royal Pines, NC, 28704, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
4.2928 reviews
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Kyle Bruggeman's profile image
Kyle Bruggeman 
recommend  Recommended
4 years ago

Great staff and very accommodating to our pups needs 

Trish Mahoney's profile image
Trish Mahoney 
5 years ago

Tried to get a grooming quote. All my dogs are rescues, very mixed breed. Since I don’t know what breed they resemble, they can’t tell me how much it will cost. One of my dogs is disabled and can’t stand for long periods of time. Won’t even try to work with him. Another is very nervous. They doubted they could work with her either. I guess they only cater to the elite and well bred. No special needs. 

Ramona Beck's profile image
Ramona Beck 
recommend  Recommended
6 years ago

Love the selection of puppy food for my Pixie, and the groomers there are wonderful. They are so friendly and so good with the dogs. Today was my toy poodle, Pixie, very first grooming appointment. they did an awesome job! I love the kindness they showed us. Painted her little nails and all, Pixie and I will definitely be getting all our needs there and the girls will be doing all of Pixies grooming as well, Love you guys! Thank you for all you do 

Heidi Spreeman Lance's profile image
Heidi Spreeman Lance 
7 years ago

We’ve used Pet Smart grooming in Arden for the past 2 years for our 3 golden doodles. The groomers have always raves about how well behaved they are. Took our most laid back boy yesterday & they refused to groom him because he was showing 2 signs of stress. 1st sign was panting. 2nd sign he was shaking. I was absolutely floored! Dogs pant, that’s what they do. He was shaking because he was nervous about me leaving him. The groomer was kneeling in front of him and he was sitting with his paw in her hand. So basically comforta... read more

Stephanie Prowell Dey's profile image
Stephanie Prowell Dey 
7 years ago

Funny how you have 3 employees standing in the fish area jusr gossiping with a flooded floor and a wet floor sign not one of them cleaning up the mess or acting like it's a major issue. The fish tanks are disgusting and the fish look very unhealthy and not cared for or just plain dead. Very Disappointing experience especially since my kids were super excited to get some new fish. 

Ron McLean's profile image
Ron McLean 
7 years ago

Our bichon is nearly 13 years old. Her groomer recently retired and she needed a cut and bath. We took her to Petsmart and she came out looking naked, nothing like a bichon. If she were a human, she would be to embarassed to go outside for 6 months. My wife is beside herself everytime she looks at our poor little dog. 

Brenda Drake's profile image
Brenda Drake 
7 years ago

Seriously find another place to buy pet supplies. Slow, confused and not knowledgeable about products and store. No clue even how to function in long lines. Omgosh my 13 year old could handle the disfunction of this store. Needs new employees and management!!!! 

Brittany McDonald's profile image
Brittany McDonald 
7 years ago

Let's just say if I could post a picture of my dogs first visit I would. We ended up having to take her to a vet because she had massive clipper burn all over her side and had to be given 2 steroid shots, and a week of antibiotics. They wrote a note saying that the groomer was the cause of this. I took it by PetSmart and they are giving me my grooming money back and said they would have to investigate before giving my vet bill money back, which there isn't anything to investigate because they clearly admitted to doing what t... read more

Theresa Marie's profile image
Theresa Marie 
7 years ago

Very few people are able to help me with my Tarantula questions. I wanted to get new bedding material that would maintain the appropriate level of moisture, and got great suggestions from Heath. Will definitely come back in the future for all my arachnid needs. 

Frequently asked questions about PetSmart

How is PetSmart rated?

PetSmart has a 4.2 star rating with 928 reviews. 

When is PetSmart open?

PetSmart is open now. It will close at 9:00 p.m.  

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