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PetIQ
- Business Services
- Eagle, ID
About this business
We believe that all pet parents should be able to provide necessary care that enhances the lives of their pets. That starts by educating our audience on the importance of preventive veterinary care—and by giving pet parents convenient access to affordable veterinary services and a broad portfolio of pet health and wellness products to keep their pets happy and healthy all year long.
Location details
230 East Riverside Drive, Eagle, ID, 83616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I saw the vets at petvet they were so kind and professional. I saw them because my animals had a flea infestation and I wanted to start using prescription medication for it. All went well until I wanted to order medication. I used chewy, as I had a great coupon and they work so fast. Chewy cannot get an approval from pet iq. It's been 3 days. I tried to call and was on hold once for 20 minutes and got disconnected. And the second time 35 minutes! I don't believe anyone answers the line. And I think that is why chewy can... read more
Stopped by to see if they could check on a kitten we found, and they said they wouldn't see the kitten and to take it to another vet because it might be sick. Then I asked the vet if the kitten was sick could it pass it on to my child, she and her assistant both said, "no". Which I come to find out was a complete lie. Cats absolutely can pass respiratory infections to humans. Their response was negligent to say the least.
They don't tell you that you must use their vet. I had a written prescription and responded to an email solicitation. They contact me and tell me I need a prescription which I have. Oh no-- they only accept prescriptions from their vets. Last year I also had a problem where their vet entered an incorrect start date of the heartworm medicines and this resulted in me being short 1 month's dose. I then had to buy several single doses at a much higher cost. They are more interested in getting the most dollars from you not the be... read more
Business response:
This is correct - we are unable to approve orders on behalf of different veterinarians. PetIQ and our family of brands (PetVet, VIP Petcare, VetIQ) are not pharmacies. All prescription orders are fulfilled by an outside pharmacy called Vetsource.If your pet has received care at another veterinarian's office, you can still order through Vetsource, but our veterinarians or staff can't authorize a prescription under a veterinarian's name that has not seen your pet, in the best interest of the pet's health and well being.We are ... read more
I bought a plan my dogs, paying $32 per month each of them. After receiving the first round of shots I went to the clinic in *********, ** only to find out it was closed. I was directed to the clinic in ***********, ** which was 20 miles from my house. Less than 3 months later that clinic also closed. I called their hotline and was directed to a pop up clinic at a ***** and ***'s another 10 miles away. We drove there only to be told that they were affiliated but did not accept the prepaid plans so I had to pay additional out... read more
Business response:
Good morning, These SmartCare Plans were cancelled as requested. The enrollment agreement reads, "If Member cancels for any reason after 4 business days of enrollment including but not limited to, the death or loss of Pet or transfer of ownership, whether before or after Provider has rendered services, Provider shall be entitled to receive, retain or recover from Member all monthly installments that have previously been paid or that become due prior to cancellation, including the installment for the month in which the cancel... read more
I brought my 2 dogs into the clinic for skin allergies. They quoted me $30 for each exam and explained that any prescription would be extra. I thought that sounds great! That was until I received the final **** for $520! The staff were super friendly, but only looked over my dogs for only 3 to 4 minutes. It's is hard for me to believe that there is not price gouging going on here on the meds. They both received a 2 week supply of an antibiotic and it cost hundreds of dollars!? I'm very disappointed and feel like I was heavil... read more
Business response:
Per the Supervisor at this location and the veterinarian with whom the customer interacted (names are redacted, but available on the customers pet records):Yes, I remember *********************** and her two large animals ***** and ****** She called beforehand to discuss her pets' skin issues and I went over our physical exam price as well as our ****************** Package just in case it was needed. We got her all checked in, went over the dogs' histories, and went over our terms of services. I explicitly mentioned that the... read more
Frequently asked questions about PetIQ
How is PetIQ rated?
PetIQ has a 2.4 star rating with 15 reviews.
When is PetIQ open?
PetIQ is closed now. It will open tomorrow at 8:00 a.m.
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