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PetIQ
- Business Services
- Eagle, ID
About this business
Location details
230 East Riverside Drive, Eagle, ID, 83616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor communication, unable to reach them by phone or by email. need my dogs prescriptions but cannot get them because no one will pick up the phone. They are obviously fielding too many complaints. I want my dogs prescription as for heartguard and nextguard.
0 stars. Dishonest customer pricing at clinics hosted by tractor supply. Go online look up pricing read 37 dollars for rabies for dogs. Get here... it's 42. Because of disposal fees. I get that but why not put it online with the pricing? I got told it's on there scroll through on a different page of the site... not the one where the pricing is listed... then why bother having a price list. Or at least say 37 dollars plus applicable fees. Or have the surcharges listed on the same pages as the pricing l. Why try to hide it. I ... read more
I went to this store to buy my daily goldfish per usual. The manager ***** at this store was helping me through and was being a complete ******** with treating me, i was giving him respect and he tried denying my purchase that I couldnt buy fish. Ive been buying fish from here for 8 years until this ***** character denies it. I find that not okay and he shouldnt be working in a customer service area. As well as ******** a process leader, she as well was being rude and would take his side, they both started yelling when all I... read more
I did not want to buy ******** but the ticks were so bad this year on our ranch I thought to try it. I went to PetIQ mobile at ******************* and the vet team was completely unorganized. People were in line waiting only to be told you had to scan on your phone to get counted. I was reluctant to get nexguard because my dog had the 3 year vaccine for direct release to Maui April 2025 and he has a sensitive stomach. So I asked to buy the one up to 60 lbs. But the assistant kept saying I had to buy the one that goes from 70... read more
It is my understanding that your company bought *********** in 2018. Since VIP Petcare refused to take care of this matter, it is my hope that this matter will be taken care of correctly. I am not the only member who is due a refund and it is for that reason; this could potentially be a class action if I am not refunded fully. Regardless if this was VIP Petcare, the membership was bought during Pet IQ ownership and therefore it will be your company's name that gets filed as a class action suit and online reviews. I paid for ... read more
When I saw the vets at petvet they were so kind and professional. I saw them because my animals had a flea infestation and I wanted to start using prescription medication for it. All went well until I wanted to order medication. I used chewy, as I had a great coupon and they work so fast. Chewy cannot get an approval from pet iq. It's been 3 days. I tried to call and was on hold once for 20 minutes and got disconnected. And the second time 35 minutes! I don't believe anyone answers the line. And I think that is why chewy can... read more
Stopped by to see if they could check on a kitten we found, and they said they wouldn't see the kitten and to take it to another vet because it might be sick. Then I asked the vet if the kitten was sick could it pass it on to my child, she and her assistant both said, "no". Which I come to find out was a complete lie. Cats absolutely can pass respiratory infections to humans. Their response was negligent to say the least.
They don't tell you that you must use their vet. I had a written prescription and responded to an email solicitation. They contact me and tell me I need a prescription which I have. Oh no-- they only accept prescriptions from their vets. Last year I also had a problem where their vet entered an incorrect start date of the heartworm medicines and this resulted in me being short 1 month's dose. I then had to buy several single doses at a much higher cost. They are more interested in getting the most dollars from you not the be... read more
Business response:
This is correct - we are unable to approve orders on behalf of different veterinarians. PetIQ and our family of brands (PetVet, VIP Petcare, VetIQ) are not pharmacies. All prescription orders are fulfilled by an outside pharmacy called Vetsource.If your pet has received care at another veterinarian's office, you can still order through Vetsource, but our veterinarians or staff can't authorize a prescription under a veterinarian's name that has not seen your pet, in the best interest of the pet's health and well being.We are ... read more
I bought a plan my dogs, paying $32 per month each of them. After receiving the first round of shots I went to the clinic in *********, ** only to find out it was closed. I was directed to the clinic in ***********, ** which was 20 miles from my house. Less than 3 months later that clinic also closed. I called their hotline and was directed to a pop up clinic at a ***** and ***'s another 10 miles away. We drove there only to be told that they were affiliated but did not accept the prepaid plans so I had to pay additional out... read more
Business response:
Good morning, These SmartCare Plans were cancelled as requested. The enrollment agreement reads, "If Member cancels for any reason after 4 business days of enrollment including but not limited to, the death or loss of Pet or transfer of ownership, whether before or after Provider has rendered services, Provider shall be entitled to receive, retain or recover from Member all monthly installments that have previously been paid or that become due prior to cancellation, including the installment for the month in which the cancel... read more
Frequently asked questions about PetIQ
How is PetIQ rated?
PetIQ has a 2.1 star rating with 20 reviews.
When is PetIQ open?
PetIQ is open now. It will close at 5:00 p.m.
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