Peterson Toyota

Don C 

on BBB

3 months ago

Took my Tundra in on Friday at 8:20 am to have a **** issue and a sonar sensor problem fixed. Was told by my service advisor ***** ******* in the afternoon that the part had to be ordered and would be fixed first thing Saturday morning. Saturday afternoon I called and found out that they would not be getting any orders in on Saturday and Monday or Tuesday would be the earliest the truck could be repaired. ***** either straight out lied to me or he simply didnt care to know the facts. Since I live on the other side of the sta... read more

Gary B 

on BBB

6 months ago

Very dishonest dealership. I purchased a 2015 Grand Cherokee and was assured it was a clean vehicle with no issues. Drove it back to *********** and had it inspected by my local Jeep dealership. I was shocked to learn it was going to cost me Eight thousand dollars to repair and make it safe for future driving. I contacted Peterson Toyota in ***** and submitted the repairs that I had performed on the Vehicle. I asked for compensation for half of the cost of repairs. They said sorry that I had to make the repairs and would not... read more

Jennifer R. 

on Birdeye

7 months ago

I was going to buy a car from them but decided against it. They promised to give back my deposit multiple times. I made several calls over the span of several months and was told it was in finance , the right person to talk to isn't in, the manager isn't around for approval etc. Being strung along with multiple attempts to resolve something that they said they were going to do and then didn't follow through with is completely unprofessional. I would not trust this dealership again and would not consider giving my business to... read more

Kayla F 

on BBB

8 months ago

My husband purchased a gmc truck from Peterson Toyota February 2024, two weeks later the check engine light came on. He took the truck back and they told us that they would take care of it. We dropped the truck off at the ***** dealer. Over the course of the last 4 months we have had the truck in our possession for maybe 7 days. The rest of the time it has been at the ***** dealer getting fixed. As soon as we get the truck back the check engine light comes back on within 24 hours. After four months of making payments and pay... read more

Justin T 

on BBB

9 months ago

I put a deposit down on a new Camry that had not yet been delivered. Found out they had snuck in extra charges for accessories I did not approve. When the vehicle arrived, the vehicle had different options then indicated on their website posting. The posting did not indicate the vehicle may be different then the post 

Michele C. 

on BBB

a year ago

My elderly father took his Toyota in because he was having trouble starting the car and didn't know the icon indicated battery problems. After looking at the icon, he told my father he needed to do a diagnostic test and then charged him $80.00 plus the cost of the battery. He knew what that icon meant! Totally taking advantage of the elderly. Shame!!! 

Barry G 

on BBB

2 years ago

If they s**** up multiple oil changes, how can you trust them to take care of real problems? Peterson Toyota has truly horrible service. OK, let's adjust that ... friendly people and careless shoddy work.I have two nearly new cars: a Rav4 Hybrid, and an Avalon Hybrid. I took the Avalon in for an oil change. I arrived back to my home. A few hours later I pulled the car out of the garage and discovered a 6" pool of oil under the car. I climbed under the car only to find a big oily mess. I took the car back to Peterson's, expla... read more

Susan H 

on BBB

2 years ago

I had thought that Peterson Motors (Toyota) was a reputable company committed to providing the best possible customer service with respect to all customers. However, that is not the case. Their service department is sorrily lacking in leadership with any backbone whatsoever. The management team allows their staff (service technicians) to overwhelm customers with rhetoric simply to incite fear, chaos and anxiety and to possibly mislead customers about the condition of their vehichle. In addition, it's very possible that this ... read more

Deedee E 

on BBB

3 years ago

I leased a 2018 Toyota because my friend that works there told me what a great deal it was, blah blah, the sticker price on the car was $****** so by the time my lease was up Id owe $12,900 , so I went in in august of 2021 to buy my car! The guy in finance that does your deal accidentally added in that I wanted a full warranty which was $2500.00 after I told him I didnt , when Im finished paying in 9 years I will have paid almost $30,000 for a car that was ****** and did you catch that? Ill be paying on it for 9 years , and ... read more