7510-15A Pineville-Matthews Rd, Ste 1, Charlotte, NC 28226 United States
https://www.hugedomains.com/domain_profile.cfm?d=petessential&e=com
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About
To provide holistic Dog/cat food. AS well AS quality & reasonably priced PET supplies to DOG & CAT owners with knowledgeable caring assistance resulting in an educated and satisfying buying decision.
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Emily on Insider Pages
7 months ago
11/20/2022, 01:31 AM
The customerâs perception is everything
This small business owner has a bad attitude. Before entering this store, you will see in the front window scripture displayed, but once inside it diminishes any facade of friendliness. You may not see it the first time, or maybe even the second, but sooner or later his anger is shown. As long as you agree with him..you are fine but question it and his arrogance explodes with unexceptable behavior in front of customers. I use to be a customer that would just leave and never come back but now I feel it is important for people to hear about experiences with the customer service recieved. We all work too hard for our money and when spending it I would much rather hand it over to a sincere nice, very customer focused store then a place like this pet store. Worth mentioning....there are a lot of stores in the area that carry the products that were at one time only carried at a select few. Do the research and you will be surprised. Shop elsewhere!
lakisha on Insider Pages
7 months ago
11/20/2022, 01:31 AM
What tips would you give other customers?
the pet store has several supplies and accessories that I can imagine. The store is clean and has an great smell for a pet store. My loves to go the pet and receive an treat.
Debbie on Insider Pages
7 months ago
11/20/2022, 01:31 AM
good diversity
I like the diversity of Pet Essentials. I can usually get what I need without having to ask anyone for help. When I do need some assistance, there's always someone nearby to help out with whatever questions I have.
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K G. on Citysearch
11 years ago
12/14/2011, 00:27 AM
A First Class Store – I have many rescue animals and often take in fosters so I have a few pets w/ special issues and the worst is my dogs allergies. The owner and staff have all been helpful and taken large amounts of time to go through all of my confusing information and found a great food for me.
I have a back injury and the raised tubs make things so much easier and the products are great quality with only pure ingredients. I bring all of my friends dogs there for a bath.
Never have I been treated poorly or unfairly and have always found price stickers on every single item I've looked at. The store is beyond clean and there has never been any sort of bad odor.
The staff has been so amazing to my animals and my dog starts jumping all over the place as soon as I pull in the parking lot. He loves the store and all of the staff.
The owner, and the staff, are so knowledgeable on everything pet related and will always go the extra mile to look up something.
The store has such amazing products and if there is something they do not have in the store, they will order it for you.
I feel so welcome when I come into the store and they do a fantastic job on my skittish rescue dogs nails.
It is very much worth it to drive from uptown area. I am in the store quite frequently and have never seen an unsatisfied customer ever. I hear so many people complimenting the store.
These are professional employees and owner and they go above and beyond to provide assistance to their customers.
OMara on Citysearch
12 years ago
11/22/2011, 03:24 AM
Pet Essentials is GREAT – I have been visiting Pet Essentials for years and have never had a bad experience. In fact, they have always been helpful, pleasant and what I buy has always been top quality. I would recommend Pet Essentials to any one who needs anything for their pets. GREAT PLACE.
arcardia4me on Citysearch
13 years ago
10/13/2010, 20:08 PM
The customer’s perception is everything – WOW...I can't believe reviews from 2 years ago read as if I had written them. Nothing has changed except new customers come in and learn quickly to take their business elsewhere.
As 10/22/08 from rndyb says and it is still true. "Boy is he mean" Now the prices are on paper on the shelves but he resent you asking anything about it. I mean how stupid can the customer be is his displayed attitude.
As 09/10/08 from dogmum says, "terrible customer service". "The owner is rude, and snooty...talks on the phone...yelling at vendor or venting his frustrations to some poor soul" AMEN. Captured him perfectly. dogmum, I sure can't figure out when he chose to open a retail business either.
The owner thinks he is superior and doesn't care if you go elsewhere. Too much competion out there now a days to behave like that. We all want to support small business today but certainly NOT this place!
rndyb on Citysearch
15 years ago
10/22/2008, 16:40 PM
Snot so nice – Lots of stuff, but boy is he mean. I can't believe there are any good reviews for this store. The owner nor his employees have ever been helpful for me. There are no prices on the shelves and when I asked, he acted like it was a real problem and the girl just shrugged her shoulders. HELLO!!!! It always looks and smells dirty to me, so I don't know how others think it's good. Parking is a problem, too. Boy is it a problem--he's a raving lunatic about it!
cltdoglover on Citysearch
15 years ago
10/20/2008, 01:26 AM
Great Store, friendly & knowledgeable – I've lived all over the country and have never found a pet store I love more than Pet Essentials. I have been a customer for 3 years and have never had a negative experience. I couldn't believe the 3 reviews that were posted, but then they were written within a three week period. Perhaps an ex employee with sour grapes. Don't be intimidated by these negative reviews Pet Essentials is a great store to shop.
dogmum on Citysearch
15 years ago
09/10/2008, 04:27 AM
Terrible customer service – The owner is rude, and snooty. He talks on the phone constantly, and based on his tone, he is usually yelling at a vendor, or venting his frustrations to some other poor soul. He seems to detest the general public, so I'm not quite sure why he chose to open a retail business??? He obviously hates his job. I would not recommend this store to anyone, although I do love the "dog wash" section of his store. He has a beautiful store, but unfortunately, his lack of customer servcice skills, will keep me from returning.
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