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Peppermill Resort Spa Casino
- Casinos
- Reno, IA
About this business
Location details
2707 S Virginia St, Reno, IA, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The service was very poor
Business response:
We are truly sorry to hear this, Reena, as we strive to provide all of our guests with five-star customer service. If possible, we'd like to help get you in touch with our management team so we can learn more about what happened and personally apologize. Can you please send us a private message with details of your visit and your contact information?
Great stay in an absolutely top notch resort
Business response:
That's what we like to hear, Dave! Thanks again for choosing to stay with us, and for sharing your recommendation. We look forward to welcoming you back in the near future!
Me encanta � estar en este lugar
Business response:
Muchas gracias por tu visita, Roxana!
Prices for rooms and the rooms themselves were fine. The food prices in the restaurants (2 coffees and one order of toast was over $17.00 with the tip) were way out of line. Drink prices at the bars were ridiculous. $9.00 a (half) glass of mediocre (Ravenswood - the best they had) red zin. I can buy a BOTTLE of that for $9.00 a the store. You should comp the non-gambling spouse. We sit there and watch our spouse lose, lose, and lose some more because your machines do not pay out worth a crap. The least you could do is buy us... read more
Business response:
Our sincere apologies for your disappointing experience with us, Ed. We will share your feedback with the appropriate teams, and would be happy to help get you in contact with our Service Excellence team so we can learn more about this visit and personally apologize. Can you please send us a private message with your contact information?
Had an absolutely amazing time...everyone was professional and nice...would go again for sure
Business response:
That's what we like to hear, Terry! We're thrilled you had such a great time with us, and even more delighted that we get to welcome you back in the future. Thanks again for choosing to stay with us, and we'll see you soon! :)
Beaware. I went back to get my clothes and expensive sunglasses from my locker at the spa and they were gone. They informed me the only one with the key is their manager. They asked the manager and she said she didnt steal. So case closed. They basically told me iam shit out of luck. So bascially they have a theif working for them and per policy they are not repsonible for stolen items. So ots a thief paradise.
Business response:
Jessica - we are very sorry to hear about this. Please contact us at social@peppermillcas.com with details and we will get this to our management staff for review.
Haven’t even got to room yet. I was told room is ready and just needs inspected. Should be less than 30 minutes. Been over an hour and they say they are not sure when someone will have time to inspect it. Got back in line and now they are saying they still don’t have time to inspect and to go sit in the hallway and wait.
Business response:
We'd like to sincerely apologize for the less than excellent customer service you received, Jon, as we hold ourselves to much higher standards than this. If possible, we'd like to help get you in contact with our management team so we can learn more about your visit and personally apologize. Can you please send us a private message with your contact information?
Had a great time here this past weekend. Everything was fantastic!
Business response:
That's what we like to hear, Mark! Thanks again for choosing to stay with us, and we look forward to welcoming you back for more five-star getaways in the near future. :)
Very nice that's all I can say with good people and good food and the petty lady's make it so much fun
Frequently asked questions about Peppermill Resort Spa Casino
How is Peppermill Resort Spa Casino rated?
Peppermill Resort Spa Casino has a 4.4 star rating with 1,260 reviews.
When is Peppermill Resort Spa Casino open?
Peppermill Resort Spa Casino is closed now. It will open tomorrow at 12:00 p.m.
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