Pep Boys

Joe R. 

on Yellow Pages

6 years ago

There should be a rating of less than 1 for places like this. Don’t bother making an online appointment, they don’t pay attention to it. I made an appointment on Tuesday evening, showed up half an hour early, and was told that I had to reschedule. I asked for the earliest appointment on Thursday and was told 830am. Online, I made an appointment for 8am, so either I was lied to about the appointment time, or as I mentioned above, they online scheduling system is a waste of your time. This is the only business I’ve ever been t... read more

Ronald K. 

on Yellow Pages

9 years ago

First time at Pep Boys. VERY SATISFIED! Ralph at the service counter was well informed and very helpful. Returned calls promptly and called with recommendations of needed work. Bob Kaminski in the shop is a definite treasure. A master mechanic, in my opinion. I will be getting all of my work done here in the future. 

anonymous 

on Superpages

12 years ago

They provided excellent customer service and affordable services to my vehicle in a timely fashion 

anonymous 

on Superpages

14 years ago

Poor service rude 

anonymous 

on Superpages

14 years ago

customer service with the night time employees during the week days is great and they are very friendly and helpful 

Anth B. 

on Insider Pages

15 years ago

Pep Boys will scam you for lots of $$ My car was checked out by a certified mechanic, friend of the family, who told me that the power steering pump needed to be replaced on my car. No fluid was leaking, but the fluid was old and foaming. Jim at Pep Boys gave me an estimate of $196 for the repair. The next day they tell me I'm looking at about $840. I knew this was wrong and immediately came to pick it up. All the fluid was drained from my powersteering and they said the seal/boot had just broke therefore the whole rack & pi... read more

anonymous 

on Superpages

15 years ago

Do not wait for your car. If you want anything done you should not expect to have it back for at least 3 hours. While getting an inspection recently I was told that it would be 1.5 to 2hrs and I thought that was ok because it needed done so I would wait. So 2.5 hrs later I approach the check out area and spoke to a salesman who said they were working on my car. The problem is it was still out in the parking lot in the same spot I left it. So after he located my paperwork he said that my car would be next but that it was goin... read more

anonymous 

on Superpages

16 years ago

I wish I could give 0 stars. As far as retail goes, they insisted that they do not accept Visa Gift cards, yet in a recent conversation with the manager , I was informed that they DO take them.spoke with manager regarding service department. Took car for inspection, was given "rough estimate" of $494 to replace exhaust system. that was 5 days ago. Today I was told that it will actually be over $1100 for the repairs. Sounds like a bait and switch. Yesterday, though, we were told that the parts were ordered (at the previously ... read more

Contributor 

on Citysearch

16 years ago

Editorial Review by Citysearch Editors – Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.