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Pentucket Bank
- Finance
- Haverhill, MA
About this business
Pentucket Bank was established when we received our Mutual Charter in March, 1891 and opened for business four hours a week at 35 Washington Street in Haverhill. Today, we still do not have stockholders to please or to pay dividends to. This allows us to provide a high level of personalized service to our customers and to provide stability and support to the communities we serve. Because we are not obligated to pay stockholders we can focus on our customers, the needs of our local communities and the long term development an... read more
Location details
395 Lowell Ave, Haverhill, MA, 01832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Recommended
I have had a account with this bank since I was born. I have no reason to leave.
I used to love going into the bank everyone was so pleasant, knew me by name and would help me no matter the situation. But now things are completely the opposite! I simply ask the teller if she could please check the mail because I have witnessed the night before crew unable to get to the mail and I just wanted her to double check for my check. Instead I get " I wasn't here last night but I'm sure it was checked" so I asked her if she knew who I was and I get "yeah I know who you are " I never like to complain but I NEED th... read more
Business response:
Colleen, thank you for contacting us regarding your visit at one of our branches. We are sorry to hear you had an unpleasant experience. Could you please send us a private message with the best method and time to contact you regarding this experience? We appreciate your business and want to ensure you continue experiencing the "Pentucket Bank Difference" everyday. Thanks!
I have had an account with this bank for 50 years! The staff is always helpful and friendly. I have always felt like I am part of the Pentucket Bank family and I am glad! Shout out to Kishan who has recently helped us with business accounts. You exemplify Customer Service and always with a smile! My Bank!
Business response:
Tracy, thank you for being a valued customer! We are happy to hear you have enjoyed the "The Pentucket Bank Difference" through our exceptional employees.
Salem,Nh branch..Most of the tellers are just friendly enough to be considered "doing their job" but don't expect a true customer service experience. Oh and if you need to use the restroom better do so BEFORE you stop by the bank because you will be treated like a street bum and refused access to the facilities. I will say Renee is top notch! Very friendly and professional. 2018... I am updating my review of this bank. I have now been a customer for 3 years and every Friday I walk in they know my name, my Husband's name, my ... read more
Business response:
Aquarius Libra Taurus, we're sorry to hear you had an unsatisfactory experience. At Pentucket Bank we strive to provide exceptional customer service, and would welcome an opportunity to learn more about your experience so we may address any issues. Would you mind sending us a direct message via Facebook with the best method and time to contact you? Thank you!
Worst bank ever. Takes them weeks to get back to you on a simple pre-approval letter and if you ever try to contact anyone in the mortgage department they're conveniently in a meeting.
Pentucket Bank gives back to the community by donating to local charities and sponsoring local events. Their staff is friendly and personable and they care about their customers! Events like the Christmas Stroll and Pictures with Santa are always a hit! #pbvalentines
Frequently asked questions about Pentucket Bank
How is Pentucket Bank rated?
Pentucket Bank has a 4.1 star rating with 43 reviews.
When is Pentucket Bank open?
Pentucket Bank is open now. It will close at 6:00 p.m.
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