This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Penguin Fireplace
- Fireplace Services
- San Jose, CA
About this business
Location details
1520 North 4th Street, San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Love this business, one of the few which focuses on doing honest work instead of just pushing to sell new unit, they came on site to diagnose the issue and fixed it on the spot. Thank you Sean and Ben!
Very helpful and great follow up.
The customer service here is stellar! The employees are very knowledgable about the inventory and take time to answer your questions, offer explanations, and help you find what you want.
Verbal Promises Don't Match Actions Purchased a 72" electric fireplace from Penguin Fireplace after sales manager Gladys repeatedly assured us they would "stand by us if any issues arose" and emphasized their excellent customer service. When our contractor discovered a structural element preventing installation, we requested to exchange for a smaller size. Despite their verbal assurances, they: Initially refused any returns citing "no returns on special order items" When pressed, offered return with 50% restocking fee - high... read more
Love my fireplace
Frequently asked questions about Penguin Fireplace
How is Penguin Fireplace rated?
Penguin Fireplace has a 4.6 star rating with 36 reviews.
When is Penguin Fireplace open?
Penguin Fireplace is closed now. It will open tomorrow at 9:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com