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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had nothing but positive experiences with this credit union since it bought out Pope Credit union in the late 80s. I've had a savings account, line of credit and they have offered me hosted an number credit cards. This credit union consistently has the best rate for auto loans. I'm glad to have PENFED on my side.
Business response:
Your review with the Better Business Bureau regarding Pentagon Federal Credit Union (PenFed) was received on October 23, 2017. Thank you for taking the time to inform us about your favorable experiences with PenFed. It is gratifying to know we have earned your trust over the years. Your loyalty is something we know we must earn daily, and we will continue to make every effort to ensure your satisfaction with our products and services. We work every day to provide extraordinary value to our extraordinary membership. We look... read more
If there was an option for no stars that is what i would enter! I was with Fort Belvoir Federal Credit union before it was merged into Pentagon Federal Credit Union. I have had nothing but ISSUES!. Something was always going wrong. STHF when I deposited a check that was credited to my account and then over a week later it was reversed. There was an error so the check did not go through. This made my account overdrawn and they CLOSED MY CHECKING ACCOUNT and transferred the negative balance to my savings which caused my saving... read more
Business response:
We are sorry to hear of your displeasure with your recent contact with PenFed Credit Union. It seems your review was posted twice. Please see the response provided on your other review. Thank you.
Has horrible hold times, horrible reps, and horrible management. disapointed I was ever tricked into doing business with them
Business response:
We were unable to locate a membership profile with the limited information given in this review.
In regards to my PenFed credit cards: I have had a PenFed credit card for over 10 years. I booked a flight using rewards points, but I didn't have all the points needed so I paid the remainder of the balance. I needed to change the return flight date. To modify the flight was $235 and cancellation is non-refundable. I understood that I would lose all of my rewards points but didn't realize the actual transaction was non-refundable. Yes, that was my misunderstanding. For weeks I was waiting for my credit. I called every week ... read more
Business response:
We are sorry to hear of your displeasure with your recent contact with PenFed Credit Union. We are committed to ensuring our members’ satisfaction with every interaction. For confidentiality reasons, we prefer to correspond with you directly. Please look to receive written communication from us shortly.
I took out an Amex credit card with PenFed. They closed my account 2 years ago, and I can no longer afford to make payments on interest charges and late fees. I spoke to 3 representatives and a supervisor today July 3 2017 between 3-5 pm to cancel payment scheduled on a future date. They harassed me telling me that I was lying and can make the payment "you just don't want to." Despite making payments on a closed account that did to decrease my balance, they accused me of not working with them. A total of 9 requests were made... read more
Business response:
We are sorry to hear of your displeasure with your recent contact with PenFed Credit Union. We are committed to ensuring our members’ satisfaction with every interaction. For confidentiality reasons, we prefer to communicate with you directly. Thank you for speaking with one of our managers. We hope that conservation was helpful.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is closed now. It will open on Monday at 8:30 a.m.
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