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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
me and my husband bought a brand new car in DEC 2017- the car wqas totaled by a deer on 3/29/2018 they received the ck from my insurance company for their part and I requested a copy of the ck over 2 weeks ago in order to send into my GAP insurance so they could take care of their part-as of today no copy of the ck or an e-mail response bk. my husband called them today to inquire where the copy of the ck we requested was he was told as soon as they could get an electronic copy of the ck they would send it I requested that ov... read more
Business response:
We received notification of your Better Business Bureau review on May 2, 2018. We are very sorry to hear of the delay providing you with the information you requested. You deserve to receive prompt and courteous service, and we regret we did not provide it for you in this case. We completed your request and hope you now have all the information you need to complete your claim. Thank you for being a member of the PenFed community. We look forward to our next opportunity to serve you.
I've been with PenFed since I was 18. Almost 40 I have pulled almost everything away from using PenFed due to their absurd rates and little interest paid on savings accounts. So I decided to give them one last go for a loan since they are advertising a 6.49% rate. What do they do they drop the ball once again. It's a game of bait and switch who on earth is going to get that rate. Both my wife and I have an 800+ credit score and we are approved but not at the advertised rate. No they come in at 9.99%. Have you ever wondered w... read more
Business response:
We received your Better Business Bureau review on April 27, 2018 and appreciate the opportunity to address your concerns. We regret we were not able to approve your recent credit request for the lowest possible rate. We want our members to fully understand the rate they may receive; therefore, all of our advertising states loan rates are “as low as” with an explanation that the rate is based on application and credit information. There are several factors that contribute to the approved rate. I hope the conversation you ha... read more
be very weary on dealing with this credit union. ive been a member of credit unions since 1989. this one isnt there to help you i can say by my past and current credit unions i have now. they are holding amount due by leasing company until they sell/buy or whatever do with it for over 3 months isnt acceptable. if you miss payments for three months what do u think they will do? repo right but as a customer they hold that debt on u for 3 months and its ok for them. but as customers we expect them to help us not take advantage ... read more
Been with them for over a year, Have a credit card with them in good standing was told when I opened the account that as long as I make on time payments with them and other credit cards I would be able to get a CLI in six months. I pay in full almost every month all my credit cards haven't missed any payments to anyone in years yet I still get denied every time mean while my other cards are giving me an increase without even asking, I prefer to use my penfed card because of the 2% cash back but if i can't make in progress wi... read more
Business response:
Dear Mr. Bartz, Your review filed with the Better Business Bureau regarding your Pentagon Federal Credit Union (PenFed) Visa account was received on April 5, 2018. We appreciate having the opportunity to address your concerns. We are pleased we were able to assist you in rebuilding your credit standing by providing you with a Visa account in September of 2017, and also approving a $500 credit line increase since that time. While good management of your PenFed account is a factor in our decision on your subsequent requests, w... read more
Absolutely unacceptable that PenFed does not have a principle only payment option on their website. To make additional payments towards principle, the account holder must call PenFed and wait until a representative is available, request a payment, and then be placed on hold again while they get manager approval for the principle payment... very shady business practice!
Business response:
Thank you for choosing PenFed for your financial needs. We regret you are dissatisfied with PenFed’s online service when making payments to your loan. We appreciate receiving your feedback and suggestion for improvement to our systems. We shared your request for a principal-only payment option with our Product Development team for their consideration with future enhancements. While you are not able to select a principal-only option in PenFed Online, any amount you pay above your regular monthly payment will be applied entire... read more
I inherited several funds with this account after my mother a city worker for close to 40 years passed away. Originally her accounts were with the PSC CUNY Welfare fund but were then taken over by McGraw Hill FCU- I have never dealt with such inept handling of accounts with any bank or credit union. For three years i tried to keep my accounts with them for consistency and each year they somehow never filed the paper work regarding our accounts properly, in addition they incorrectly coded my tax documents and when I finally r... read more
Very disappointed and frustrated. If you are a housewife or house husband without personal income (even if your spouse does), do not apply their credit card as they will turn you down. Here is my story to share: I am a stay at home mom with two kids. I currently do not have income but my spouse does and it is high enough to support the whole family. I applied a Penfed credit card online using my household income. It was "tentatively approved" pending on address verification. Long story short, after two separate calls and mul... read more
Business response:
Dear Ms. L** We were made aware of your Better Business Bureau review on February 5, 2018, and appreciate this opportunity to address your concerns. You are correct that there is guidance from the Consumer Financial Protection Bureau allowing financial institutions to include household income when considering an applicant’s ability to repay the requested loan. However, these rules do not state that institutions must, or even should, use this income. Each lender must decide if allowing the approval of new credit based on an i... read more
I would never recommend PenFed to anyone I know. I wish I could give a rating of 0. Following applying online in November 2017, I received an approval. After receiving no further comment or credit card, I contact again to inquire. On December 8, 2017 I received yet another approval. Again, after not receiving further contact or credit card I contacted again. Again, on December 28 2017, I received an approval. After not receiving further contact or credit card I contacted, yet again, on January 5, 2018. On that date I was tol... read more
Business response:
Thank you for turning to Pentagon Federal Credit Union (PenFed) for your credit card needs, and for notifying us of your experience. While we would of course prefer that you had been pleased with our handling of your application, we very much appreciate receiving your feedback. Your comments are a gift that brings to our attention what we need to know. We assure you that we have addressed this matter internally accordingly. For privacy reasons, we replied to your concern by mail. We hope that response will help to emphasiz... read more
Great company to work with I messed up and put my car payment in the checking account they gave me when I realized what I did they fixed it for me an even dropped the late fee
Business response:
We are very pleased to hear your issue was quickly resolved, and to your satisfaction. It is our goal to provide best-in-class service at all times. Thank you for choosing PenFed for your auto loan. We look forward to the opportunity to serve all your financial needs.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is closed now. It will open on Monday at 8:30 a.m.
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