Penelec

k c 

on Google

2 months ago

ZERO STARS. i had to give 1 star, Everyone who can, learn how to SAFELY have your own resources for energy OFFGRID. Mindnumbingly horrific trying to get through to the correct department for Penelec to fix its error before it shuts off my service. (And when trying to set up service two weeks ago. It took an entire day.) No matter what time of the day called, wait, get wrong department because the department needed isn't given on automated options. Wait wait wait wait....... Received one call back who immediately put me strai... read more

bonnie woods 

on Google

2 months ago

I would just like to thank the Penelec guys that changed the light on my pole in my yard today. I didn't realize that it took so much. You guys did a wonderful job. My dog would actually be friends with you. Love you all & stay safe out there. 

Theresa Ireland 

on Google

3 months ago

If I could give negative stars, I would. This company is absolutely terrible. Twice I’ve set up electronic payments, and they never actually set it up on their end either time. I didn’t find out until I had to call for other issues. Then they turned my power off without any kind of notification. No phone call to two different phone numbers on the account. No email. No snail mail. So then they charge a lot of money to disconnect and also reconnect after their own errors that they refuse to take accountability for. I’m so very... read more

Randy Rodkey 

on Google

5 months ago

On hold for 1hr 45mins. Got hung up on. 

Connor 

on Google

5 months ago

I called to ask a question about my billing. 1.5-2 hour wait, so I just opt to get a call back, no problem. Get a call 2 hours later, they say how can I help and I tell them my problem. Within a 30 second phone call she tells me okay I'll have to send you on to billing, I say sure no problem thank you. Hold music ensues, robot says the current wait time is 1.5 to 2 hours. I just had to laugh at the absurdity and hang up.