This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Pella Windows & Doors of Honolulu
- Windows Installation
- Honolulu, HI
About this business
Location details
560 N Nimitz Hwy Suite 105-B, Honolulu, HI 96817, Honolulu, HI, 96817, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service. I wish I’d read these reviews before buying a door from them. I thought Pella was a quality brand so I was willing to pay a premium for it. They sold me a very expensive exterior sliding glass door with a bottom channel that’s not weather proof. It rusted after a couple of months, making the door very hard to open and close. I’ve been trying to contact them to replace it for months. Their Customer Service won’t answer the phone. They have a text option that no one replies to. Don’t even think about... read more
I have tried to reach them to purchase my windows. I have called 30-40 times, left messages 10-15 times, emailed and used the set up appointment app. I have even called Pella direct and gotten the rep in Hawaii’s cell number and never got a response. With all my attempts I have never reached a human or had anyone contact me. As far as I am concerned this is not a real business. I would not recommend them to anyone!
They are just a phone call away with great team work. I bought my sliding door entrance as requested by head contractor who told me there is a key lock. I was totally unaware of the "need" to ask for this feature if I needed to at Lowe's upon purchase. Long story short there was none. Contractor told me he would order = did not I needed to figure it out myself... months after "studio" project was complete. Pella is excellent.!!!!!
Takes forever to get parts and when they finally arrive MONTHS later the parts are wrong or parts are missing. So starts the clock on yet another months long wait to get it right!! MAYBE. The interior blinds on the double paned windows/doors are nice but for all the trouble I’d never install Pella again.
Frequently asked questions about Pella Windows & Doors of Honolulu
How is Pella Windows & Doors of Honolulu rated?
Pella Windows & Doors of Honolulu has a 2.3 star rating with 20 reviews.
When is Pella Windows & Doors of Honolulu open?
Pella Windows & Doors of Honolulu is open now. It will close at 4:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com