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Pella Windows & Doors of Honolulu
- Home Services
- Honolulu, HI
About this business
Location details
560 N Nimitz Hwy Unit 105-B, Honolulu, HI, 96817, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called a dozen times, left messages, finally gave up. Don't waste your time on Pella in Hawaii.
Horrible customer service. I wish I’d read these reviews before buying a door from them. I thought Pella was a quality brand so I was willing to pay a premium for it. They sold me a very expensive exterior sliding glass door with a bottom channel that’s not weather proof. It rusted after a couple of months, making the door very hard to open and close. I’ve been trying to contact them to replace it for months. Their Customer Service won’t answer the phone. They have a text option that no one replies to. Don’t even think about... read more
I have tried to reach them to purchase my windows. I have called 30-40 times, left messages 10-15 times, emailed and used the set up appointment app. I have even called Pella direct and gotten the rep in Hawaii’s cell number and never got a response. With all my attempts I have never reached a human or had anyone contact me. As far as I am concerned this is not a real business. I would not recommend them to anyone!
They are just a phone call away with great team work. I bought my sliding door entrance as requested by head contractor who told me there is a key lock. I was totally unaware of the "need" to ask for this feature if I needed to at Lowe's upon purchase. Long story short there was none. Contractor told me he would order = did not I needed to figure it out myself... months after "studio" project was complete. Pella is excellent.!!!!!
Aloha, in September 2021 I learned a new term Spontaneous Window Shattering when one of my 15 or so various size Pella Windows shattered when no one or anything was anywhere near it. It was such a strange experience since it was only the interior panel of my bathroom sliding exterior door. I contacted our local Lowes & learned from the associate in doors & Windows department of SWS. He suggested I contact Pella Windows directly. Well I could understand why they were at times hesitant to honor the Lifetime Warranty on the gla... read more
Frequently asked questions about Pella Windows & Doors of Honolulu
How is Pella Windows & Doors of Honolulu rated?
Pella Windows & Doors of Honolulu has a 2.3 star rating with 55 reviews.
When is Pella Windows & Doors of Honolulu open?
Pella Windows & Doors of Honolulu is open now. It will close at 6:00 p.m.
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