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Pelican State Credit Union
- Finance
- Baton Rouge, LA
About this business
Location details
11585 Lake Sherwood Ave N, Baton Rouge, LA, 70816, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They lost the title to my vehicle, after never sending it, once I paid off my Auto Loan. Instead of fixing their mistake I was told to go to the DMV and file for a duplicate, and to pay for out of my own pocket.
I got a loan with pelican credit union on O’Neal lane in Baton Rouge La on 6/4/25. First payment due tomorrow. But I had to go behind them and pay 2 of the creditors. Which I was told upon getting the loan if that happened to let them know. So I paid the creditors but they want waive my first payment nor let me pay the difference from what I’ve already paid. Instead pelican state credit union wants me to refinance a loan I haven’t even paid my first payment. I am so sorry I got this loan until I’m literally sick. They have n... read more
Pelican State Credit Union has been the absolute worst. They will not refund the remaining $250 for them saying “i didn’t have insurance on my car at the time” when i infact have provided all the information they said they needed on multiple different occasions. I was told for 4 weeks “7to 10 business days you will receive your refund “ i waited each time, and never got the rest of my refund. This new CIP company they are working with clearly dose not know how to do their job. This isn’t the first issue i have had with pelic... read more
Business response:
Thank you for reaching out to us regarding your concerns about the Collateral Protection Insurance (CPI) and the associated charges on your loan. We understand that you have been billed $125.00 each month since September 10, 2024, for CPI on your loan. It is our priority to ensure that all members have the appropriate insurance coverage for their vehicles. We appreciate your efforts in providing the necessary documentation and understand how important this matter is to you. A total of $875.00 has been debited from your accou... read more
Pelican State Credit Union has been the absolute worst. They will not refund the remaining $250 for them saying “i didn’t have insurance on my car at the time” when i infact have provided all the information they said they needed on multiple different occasions. I was told for 4 weeks “7to 10 business days you will receive your refund “ i waited each time, and never got the rest of my refund. This new CIP company they are working with clearly dose not know how to do their job. This isn’t the first issue i have had with pelic... read more
In May 2006 we purchased a mobile home finance through Pelican State Federal credit Union. It was supposed to be delivered and set up on private land not owned by myself but by my parents, the Mobile Home was my name and my father-in-law‘s name which is **** ****** I made monthly payments religiously on my Mobile Home then all of a sudden and 2019 I was forced to move out of my trailer due to the fact that when the mobile home was delivered it was bound to my parents is property come and find out in the state of Louisiana on... read more
Business response:
Pelican State Credit Union reports information about loans to credit bureaus. On-time payments, past due payments, missed payments, or other defaults on accounts will be reflected in the credit report. The Fair Credit Reporting Act (FCRA) is designed to protect the privacy of consumer report information and to guarantee that information supplied by consumer reporting agencies (CRAs) is as accurate as possible. As a reporter of information, Pelican State Credit Union is legally obligated under the FCRA’s Furnisher Rule to rep... read more
After a good five years of banking with Pelican, this is by far the biggest let down of inconsideration and negligence to me as your customer?? On February 23,2023 was the date of my tax refund. On that very same day I found that I gave my tax preparer the wrong account number which happened to be someone else’s valid account number. After catching my own mistake and calling Pelican the same exact day to report my mishap, I was assured by a bank member that my $9,381.00 was located and would be forwarded back to the IRS due ... read more
Business response:
Pelican State Credit Union posts IRS tax refunds received through the Automated Clearing House (ACH) network using account numbers only. The Credit Union is not obligated to ensure the IRS originates refunds be sent to deposit accounts in the name of the recipient. Incorrect banking information may be supplied to the IRS by the taxpayer on his/her signed tax return, which authorizes the direct deposit. Therefore, the Credit Union is not liable for IRS tax refunds that are sent through the ACH network to erroneous or fraudule... read more
Pelican State Credit Union has good human customer service, but terrible electronic services such as online banking and their mobile banking apps. Along with that, their mailing processes are subpar. I’d been a loyal customer for more than a decade and continued to bank with Pelican even after moving out of state. This is when the weaknesses of their processes became more obvious and more costly. What finally ended our banking relationship was Pelican allowing me to set up mobile banking to keep track of my accounts. I was a... read more
Business response:
Thank you for taking the time to leave your feedback, Mr. Ford. When we decided to upgrade our old app to a newer, easier to use application, we took several proactive steps to ensure our members were updated each step of the way. Members with accurate contact information in our system received notification by email, text message, social media, and more in the months leading up to, the day of, and post-launch in order to effectively prepare all members to get the latest and greatest app. Further, we did place pop-up notifica... read more
Pelican State Credit Union customer service is lazy and unqualified to be any type of service. They can't even give me the correct payoff on my car, and follow their own policies.
Business response:
Pelican State Credit Union's mission is to provide quality service with a dedicated focus on member loyalty. Mr. ****** has been a valued member of the credit union since 2019 and the credit union would like to take this opportunity to address Mr. ********* concerns. On August 2, 2022, Mr. ****** contacted the credit union's call center and requested a 10-day auto loan payoff. The credit union's representative informed Mr. ****** that a payment of $16,259.12 would be required to satisfy the loan balance as of August 11, 2022... read more
I am a disabled veteran being charged license plate fees. Giving me the wrong plate. It's been close to two yrs. Plates expired. Military Honors plates are permanent. I have to way to Dr apps now.
Frequently asked questions about Pelican State Credit Union
How is Pelican State Credit Union rated?
Pelican State Credit Union has a 1.1 star rating with 14 reviews.
When is Pelican State Credit Union open?
Pelican State Credit Union is open now. It will close at 6:00 p.m.
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