Pearl Izumi

JOE OCHOA 

on Google

a year ago

Customer Service is the worst in the business. Emails and voicemails won't get responses. My order took over 3 weeks to get filled and only because I called and stayed on hold for 30 minutes to get a resolution. Initial package arrived 10 days after ordering and I was promised expedited shipping that never happened. It was incomplete; 1 item became not in stock even though it was in stock when I initially placed the order over a week prior. Crickets on any email/voicemail requests for information on status of the backorder i... read more

Anonymous 

on Google

a year ago

Customer Service is the worst in the business. Emails and voicemails won't get responses. My order took over 3 weeks to get filled and only because I called and stayed on hold for 30 minutes to get a resolution. Initial package arrived 10 days after ordering and I was promised expedited shipping that never happened. It was incomplete; 1 item became not in stock even though it was in stock when I initially placed the order over a week prior. Crickets on any email/voicemail requests for information on status of the backorder i... read more

Fred Choi 

on Google

3 years ago

Tried to call the number listed on the website and every option that you choose under the consumer part of the phone tree hangs up on you. Pretty funny considering the "your call is VERY important to us" recording. 

Roger Dodger 

on Google

4 years ago

I purchased the PRO cycling shorts... And now they are made in China.. And you could tell the difference of poor quality cycling shorts. I cycle between 40-70 miles.. I need good quality shorts..please take care of your product and no cheap labor (Uighurs labor)....