Chris H. on BirdEye
2 years ago
10/01/2018, 11:48 AM
I can't stress enough how disappointed and furious I am with Payne Pest Management. This is the most unethical and unprofessional company I have ever dealt with, NEVER use this company!!!
I manage commercial properties, so I deal with all kinds of business. In October 2016 I received a property portfolio which was acquired from an investor. During the due diligence I received all existing contracts for the property, including one from Payne Pest Management, it was for quarterly pest control service for $120 per quarter. Reasonable, so planned to keep their service.
But, when the invoice came I got two invoices. One for $120 and one for $430 for "Bird Control." I immediately contacted the company and was told that the additional amount was per their contract. I asked for a copy of the contract and one was never given. Due to their poor customer service and lack of proof of their charge, I canceled service in November 2016.
Two years have gone by, heard nothing. I then get a letter stating I owe $1,720 in September 2018!!! It included one invoice for $120 from November 2016 and three additional invoices for $430 for "bird control"... a total of $1,410. They can't even do math. The letter stated if we don't pay in full they will file in small claims.
I immediately contacted their office and asked for a copy of the contract showing we owe the $430 per month. I was told that their manager Gary would call. He did, we spoke. I again asked for a contract showing we owe the money, he said he would get back to me. Instead, I got an email saying if I pay $120 for the quarterly service, they would "hold off on the court process". That was reasonable, so $120 was paid on the morning of September 17th.
I mentioned the date because this week, I got a court summons dated September 17th!!! So I paid per their request in the morning and that afternoon they still filed for "monthly service" which they had no contract or agreement to charge! They LIED!
The amount they filed for was paid to avoid the cost of legal action. So they got what they wanted, to rip me off. So my warning to you... don't contact this company unless you want to get ripped off too!!!