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Patterson Tyler Service Center
- Automotive
- Tyler, TX
About this business
Location details
3120 S SW Loop 323, Tyler, TX, 75701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I wish I could give zero stars but since I can’t, I’ll give it a one star. My appointment was for 7 AM on a Friday morning and I finally got my truck back from them at 9 AM. I then found grease and oil on the steering wheel, on the door handles, etc., and then I raise the hood and there was oil all over the top of my valve cover on top of the engine, like literally standing oil. The service advisor was awesome and attentive however, the people changing the oil and rotating tires must not give a care about anything. I did bri... read more
Dave was extremely helpful. They did the repair and the paint job was amazing. Highly recommend
A few years ago we came to the Patterson service department and were EXTREMLY disappointed with the service, or lack of service that we got. HOWEVER, we took our Ram 1500 in this month and worked with Ashley Mire and AJ and were EXTEMELY IMPRESSED. Ashley was kind, understanding, knowledgeable, and honest. Honesty seems to be hard to come by these days when dealing with mechanic shops, so her honesty was refreshing. AJ did great work, was willing discuss the work, and answer all the questions we had. We will definitely be re... read more
If you are thinking of purchasing or using Patterson service center in Tyler be forewarned that they are understaffed and unable to meet customer needs in a timely manner. Dropping a vehicle off and waiting 3 days before it’s even looked at is not something I signed up for.
We have had the worst experience with patterson service center.. specially with their manager Benny he was so rude and screamed at my husband because my husband told him we needed our truck back and that we were tired of waiting.. we have been back and forth with this place since summer of 2024 and they still can't fix our truck after an accident my husband suffered at no fault to him and the insurance said we had to return rental because supposedly shop already finished our truck and they already paid them and the service s... read more
Frequently asked questions about Patterson Tyler Service Center
How is Patterson Tyler Service Center rated?
Patterson Tyler Service Center has a 3.4 star rating with 32 reviews.
When is Patterson Tyler Service Center open?
Patterson Tyler Service Center is open now. It will close at 6:00 p.m.
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