Passport Travel & Tours, Inc

72005 

on Citysearch

11 years ago

I'm not sure what Bob's deal is about, but he probably failed to mention things to his agent and wasn't clear on what he wanted. I have nothing but nice things to say about this travel agency. I've been going to them since 1986, small agency and very friendly professional service. I use a travel agent because I travel all the time for business and don't have time to do all the research. They charge a small fee, which I don't mind because it will consume most of my time doing it myself. I've been all over the world and if som... read more

Bob S. 

on Citysearch

13 years ago

Horrible service, – Things started great, but once they had my money the service was non existence. My wife and I had used them to plan our first trip to Hawaii. We were looking for this to be perfect for our first time. My wife has physical disabilities so part of our requirements were, a room with a view, no stairs and a king bed. When we got to the room we had a great view, but stairs down to the living room and a double bed. When we called the agent to discuss these matters we were told we could check out get our money b... read more

Rickip 

on Citysearch

15 years ago

Excellent Stress Free Travel Planning – I was overhwelmed when trying to plan our two island, two week trip to Hawaii. Two car rentals, airfare between islands, 2 places to stay etc. I decided that I would try our neighborhood travel agent for help. Jan at Passport Travel really knocked it out of the park. Accomodations on both islands were outstanding--and we were provided with fun passes and upgrades. Rental cars were ready when we arrived--no waiting. The prices were right and the trip was smooth sailing. I would highly r... read more

chaserbob8 

on Citysearch

15 years ago

Wonderful Travel Agency – I've booked several trips, as well as two huge European vacations and have always received excellent service as well as recommendations from Passport Travel. I am a loyal customer and will continue to be one. 

geofb 

on Citysearch

16 years ago

thankful to have used this agency......... – I walked into Passport Travel only because I had an appointment next door and was planning to go home and book our winter break mexico trip that evening at home. I had done most of my research and had pretty much determined what I wanted to do, where to stay, etc. I saw the American Express Travel sign and thought I'd pick their brain as to what they thought about my ideas. They loved them and insisted on getting a quote for me to. Within minutes I had found out vital information ... read more

Roxiep 

on Citysearch

16 years ago

Bad Service! – I had the worst experience with this travel agency. Unresponsive to my needs to say the least. I tried out this agency as this is who our company uses..why is beyond me. I found the staff to be rude and very impatient with my requests. I honestly do not know how this company stays in business with the way the staff treats their customers and in this economy they should think twice. I was so frustrated by this agency that I ended up booking with another agency that accomodated my needs. 

medprof25 

on Citysearch

18 years ago

The best vacation ever thanks to my agent – My experience was quite positive and we will likely use this agency again. We booked our 40th anniversary trip which was a big deal as we don't travel too often. We made it clear we wanted this to be a special trip. Our agent was clearly knowlegeable about the various offerings in our price range and our destinaton (Europe). She helped us pinpoint what we wanted after a short consultation. They also had what I would call a pretty amazing price on the cruise we choose as we paid nea... read more

b_j_k 

on Citysearch

18 years ago

Decent for simple requests, customer service otherwise poor and / or unresponsive – I have used Passport travel many times over several years, as they are the contract travel agency for my employer. About 2 trips in 3 have gone fairly smoothly, which is always appreciated. However, other trips have been plagued by errors and, much worse, a lack of response from Passport when confronted with problems or questions. This is in addition to many simple enquiries ("Can I get a flight to Vancouver next week?") that have also gone u... read more

jaronh 

on Citysearch

18 years ago

Excellent Customer Service! – I am a stickler when it comes to customer service. I was searching for a travel agency to book a potentially cumbersome and complicated travel itinerary. I spoke to at least 6 agencies before finding Passport Travel. Whereas the others were rude or simply unwilling to help, the folks at Passport were impeccably courteous, professional and enthusiastic about my travel plans. Although they were not initially familiar with the specific promotion, both of the people I worked with had obviously resea... read more