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Parts Department at Ken Garff Volkswagen Gilbert
- Automotive
- Gilbert, AZ
About this business
Location details
1489 E Motorplex Loop, Gilbert, AZ, 85297, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
If you care about your investment do not take your car to this dealer for service. The service department here is terrible. You need to make an appointment weeks in advance, then once you take your car in for that appointment that you waited weeks for you’re told it will be a minimum of a week or more before they could even look at it to see what is wrong with it. Of course, they cannot give you a loaner car. No one could explain to me why, if I have an appointment, would they not be looking at my car for over a week from th... read more
Called to schedule a service appt for battery problem on my 2022 ID 4 (which was purchase from this dealership under the Earnhardt name now Ken garff) and a service recall. They told me Dec 5 was the earliest they could get me on. “We are just so busy” Called Chapman Volkswagen in Scottsdale and received a next day appt at 7am for 10/18 This is always the same song and dance at this dealership. Not the first time I have gone elsewhere to service my vehicle and prolly won’t ever call here again!
Extremely unprofessional, dishonest and disrespectful. Bought a vehicle from them several months ago,in the package I purchased 3 oil changes and a tire rotation came with, recently scheduled oil change and tire rotation on a Chevy truck, was originally told they couldn’t do the rotation(they didn’t want to do it) after going in there they said they could do it, I have nice black and chrome rims on the truck so I asked the (assuming manager) who was present if they could take care of the rims as there is not a scratch on the... read more
I want to thank the service team, special call out to Jeff, for addressing our gti issue very quickly / same day. Many thanks and appreciate the elevated service and customer focus. Thx
Frequently asked questions about Parts Department at Ken Garff Volkswagen Gilbert
How is Parts Department at Ken Garff Volkswagen Gilbert rated?
Parts Department at Ken Garff Volkswagen Gilbert has a 2.2 star rating with 6 reviews.
When is Parts Department at Ken Garff Volkswagen Gilbert open?
Parts Department at Ken Garff Volkswagen Gilbert is closed now. It will open tomorrow at 7:00 a.m.
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