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Paradee Gas Co.
- Propane
- Millsboro, DE
About this business
Choose Paradee Gas Co. as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
28451 John J Williams Hwy, Millsboro, DE, 19966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
if I could do less than one star I would. This has been an ongoing complaint starting from November. A man came out and refilled my tank with gas but after that refilling which this has never happened before. The pilot light will not stay lit enough to burn the gas in the fireplace. A phone call later, a customer service representative told my wife and I it would be $160 for a man to come out just to check it out which is ridiculous if this person/company caused the problem in the first place. The customer service representa... read more
We have been a customer with Carolane which is now AmeriGas since 1991 and always paid our bill promptly. Originally there was no tank rental and now they charge $119 a year. They want to charge you to sign up for AmeriLock guaranteeing you will not run out of gas for $119 a year and if you do not agree to that, they charge you for opting out of a contract which you never signed. When you protest, they charge you a late fee on those charges. They overcharge you on the price of gas and it can vary approximately a couple of do... read more
Business response:
The $119.00 is an enrollment fee for a guaranteed price per gallon for an 11 month term, and is not a tank rental charge. Once the initial agreement is signed the contract automatic renews yearly unless a customer opts out of continuing the contract. If the contract is not opted out of in a certain amount of time a $150.00 termination fee may apply. Mr. Sink was credited for the enrollment fee of $119.00 and the termination fee of $150.00 as well as being credited for all late fees. The customer was charged $59.99 for the re... read more
Rented a gas tank for my pool over ten years ago. Had to move out of my house so had cancel my service. When I called they told me I had to pay $99 for a technician to go and disconnect my service even though Heritage Propane decided to leave the tank at the property. The charge was an initial $59 for service and the $40 for technician to go out and put a lock to the tank. Tried to reason with the technician stating that no utility company charges for disconnects. She then forward the call to her supervisor, Jackeline". Her ... read more
Business response:
Mr. M******* was only charged one fee of $59.99 which is outlined in our Terms and Conditions. Additionally, as a courtesy Mr. M******* was given a credit for the propane left in his tank upon removal. Mr. M******* did receive a refund, the local office made every attempt to come to an agreement with the customer.
Price gouging at its finest. Terrible customer service and very very very high pricing. We switched from their service because it was $4.60 per gal. We now have service from A-Tech. They provide LP to us for $1.65 per gallon. Do yourself a favor and go to anyone but Amerigas,
Business response:
We apologize for the dissatisfaction you experienced while doing business with us. AmeriGas does outline our pricing structure in our Terms and Conditions, which can be accessed anytime at Amerigas.com. Additionally, AmeriGas does offer pricing contracts for customer's who qualify in order to help with fluctuating gas prices.
I have had a HORRIBLE experience with this company. They were extremely dishonest and very hard to work with. I lost close to $1,000 dollars to them for filling my tank without my permission when I was in the process of selling a home that I just purchased. The receptionist was extremely rude each time I spoke with her on the phone to the point of having me in tears multiple times. The man who came to my house when I first came to do a "leak check" filled my tank without my permission and then it was considered my fault sinc... read more
Horrible service, they slammed me with a bill for over 4 years after I have payment to their driver!! I switched
Terrible service. They charge roughly 3 times the average going rate for Propane, on top of tank rental fees. I finally switched to a different provider, and now they won't pick up their tank, which has been sitting in my front yard for near 2 months now. If you're considering this company as your provider, don't. It'll be nothing but frustration and bills that go up 30-40% every year.
Business response:
Our pricing structure is outlined in our Terms and conditions which can be accessed anytime at AmeriGas.com. Tank removal was attempted the week of 10/28/2019, however the ability to safely remove the tank was hindered due to damage on the tank which was explained to Mr. Jurkiewicz. The removal has been rescheduled for 11/8/2019, weather permitting.
Terrible service and deceptive. Out to scam people out of money using dishonesty. They deliver based on a forecast and if within their forecast you haven't had a delivery, then you owe tank rental. Well we don't get a delivery until after they charge us rent and there is no consistency with the cycle for billing. What a bunch of crooks!!!!!!!
They do not even deserve 1 star! Please do not ever never ever use this company! Our local Dover DE company was Paradee gas who sold out to AmeriGas - we "inherited" them when we bought our home - after letting us run out of propane, we had just come home with our newborn!, they stated in order for them to come out we HAD to sign an agreement - so we did, big mistake - we were stuck with them for over two years and had to pay their huge inflated prices - after two years I called to cancel our account, they stated I had to pu... read more
Business response:
AmeriGas does apologize for any inconvenience caused. The tank rental charge has been credited.
Frequently asked questions about Paradee Gas Co.
How is Paradee Gas Co. rated?
Paradee Gas Co. has a 1.2 star rating with 640 reviews.
When is Paradee Gas Co. open?
Paradee Gas Co. is closed now. It will open at 8:00 a.m.
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