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Panera Bread
- Cafes
- Westlake, OH
About this business
Location details
26137 Detroit Rd, Westlake, OH 44145, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Zero Stars — Absolutely Unacceptable Experience I had the worst customer service experience I’ve ever encountered at this Panera. I ordered a vegetarian sandwich — I’ve been a vegetarian for almost 10 years — and it arrived filled with chicken. This isn’t a small mistake; it’s a serious dietary violation. When I called to report the issue, Marisa put me on hold mid‑sentence. Another manager, Deana, got on the line and offered no real help. Manager Rebecca was “not there” and never followed up with me. Instead, I received a c... read more
I bought a family package and ate it, and I liked the taste. The bathroom was dirty. Although this is the customers' fault, it is wrong for the next customer to be served in such an environment.
Took 20 minutes from the time I placed my order on a kiosk in the restaurant to tell me they didn’t have the bread to make my sandwich. There were only a handful of customers dining in there on a Saturday night and one person for a pick up order that came in in the time that I was there. Overall took 25 minutes to get my food and almost walked out without the full order in the bag. Then they tell me they were out of the items that I was missing not sure what’s going on, but definitely will not be back to that Panera.
Was able to grab lunch and sit on a meeting. Had a hard time finding a clean table even though it was well after lunch hour when I came through.
Frequently asked questions about Panera Bread
How is Panera Bread rated?
Panera Bread has a 3.5 star rating with 641 reviews.
When is Panera Bread open?
Panera Bread is closed now. It will open at 7:00 a.m.
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