This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pack Rat Outdoor Center
- Sports Wear
- Fayetteville, AR
About this business
Backpacking/Camping Gear Climbing Equipment and Shoes Outdoor and Lifestyle Clothing Boating and Boating Accessories Hiking/Running/Lifestyle Footwear Travel Accessories and Luggage Events, Clinics, Outings Climbing Wall Pond for Demo Paddling
Location details
209 W Sunbridge Dr, Fayetteville, AR, 72703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedNot enough space to write all the good things I have to say about the pack rat!
Business response:
Thanks Macy!
**UNFRIENDLY** is an understatement....extremely rude, not welcoming at all. We visited the store from out of state on a Sunday, we were looking forward to finding a new store that carried the brands we love, and could not have been more dissatisfied and disappointed. My husband had 2 pairs of Kuhl pants that he wanted to try on, and the staff acted as if we were a complete bother when we asked where the dressing rooms were? I worked retail management for 16 years and I would have been completely SHOCKED had any of my employ... read more
Business response:
Hi Mrs. Garner, I want to apologize for your less than enjoyable experience with us. After reviewing our security footage, I am reaching out to the staff members you interacted with. I’m hoping to discuss your situation in more detail in order for us to prevent this from happening in the future. We appreciate your business and if you’d like to continue the conversation in private, here is my e-mail: adam@packratoc.com Thank you, Adam Higinbothom, Sales Floor Manager Pack Rat Outdoor Center
My favorite local business to support! I always have the best experience, the best gear, and I feel like the staff care about my safety and well-being. I am so appreciative of Pack Rat following our city mandate and guidelines to keep everyone safe and healthy during this time.
Rude and belligerent staff. We all make choices, and have a voice. Today your choice was to loose 2 customers ( and all the climbing friends I have) due to you exercising you “perceived authority” about mask mandates. Let me educate you if I may. Your “mandate” is only enforceable as far as my health condition allows. I informed you of this and you chose to attempt to “enforce” it on me. Wrong decision. I am an American and I have my rights as well. Anyone reading this that is tired of businesses that are lucky enough to sti... read more
Poor service - plenty of attitude
Business response:
Hi Kevin, We were more than happy to process your return yesterday. You entered our store without a mask on, despite walking past the numerous signs out front and on the doors stating that masks are required in our store. Our staff asked you to put one on several times, and even offered you a free one, even though you said you had one in your pocket. After refusing to put your mask on, our manager informed you that we will not be processing your return until you do so, as it has been a state mandate and our store policy sinc... read more
Great place. Awesome staff. So helpful and friendly. Loved getting to chat about all things outdoors! 10/10!
I love you Pack Rat and want to support local, but your employees need to wear masks while the virus is prevalent in our community for me to be comfortable shopping.
Coolest and best outdoor shop I have ever visited!
Frequently asked questions about Pack Rat Outdoor Center
How is Pack Rat Outdoor Center rated?
Pack Rat Outdoor Center has a 4.6 star rating with 872 reviews.
When is Pack Rat Outdoor Center open?
Pack Rat Outdoor Center is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com