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Pacific Boat Trailers

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4.7
182 reviews
|Trailer Dealers|Chino, CA 91710

13643 5th St, Chino, CA 91710

(888) 479-6920

https://www.pacifictrailers.com/?utm_source=googlemybusiness&utm_medium=organic&utm_campaign=googlemybusiness

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About

Pacific Trailers is a California boat trailer manufacturer specializing in aluminum, galvanized and custom boat trailers. We also provide discount boat trailer parts, accessories, axles & brakes. If you are in need of trailer repair or service, we offer a full service department designed to work on all makes of boat and utility trailers. Trailer maintenance tips and videos provide are also available on our website.

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4.7
182 reviews
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  • 178 Reviews4.7Google
  • 4 Reviews3.0Merchant Circle
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Anonymous on Merchant Circle

6 years ago

09/22/2014, 06:52 AM
I ordered 4 brake assemblies from these guys online. When the parts finally arrived they were packed like garbage and were damaged. I've called several times only to get some kid who always says he's giving it to his manager and i will get a call back, well I'm still waiting for that call back after several calls to them. I don't think they'll ever call back, so the next step is to call the credit card company and dispute the charge and have the funds pulled back from them. They sucker you in with low prices ad won't give you any kind of customer support if you have an issue. I will never order from these snakes again, and I recommend you don't either.
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Rod on Merchant Circle

10 years ago

05/07/2011, 02:01 AM
I ordered parts Sat. 3/19/11. I paid for expedited shipping since I was in a hurry. And since it was only about 400 miles away it shouldn't take long. Having not heard from them I called on Tuesday the 22nd. I was told that all parts were in stock and would be shipped that afternoon. Still no from them on Thursday I emailed and requested info on my order. On Friday noon I called again. They had no explanation on why my order keeps getting overlooked. And since I paid for expedited shipping and that obviously didn't happen they would refund that money since I had already been billed on Saturday the 19th when I placed the order. I did receive it 4 days later but I NEVER received the fee back for the expedited shipping. The only reason I took the time to tell this story was because this is the WORST customer service I have ever received and I do a lot of online purchasing.I wish Amazon sold trailer parts.
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Shawn on Merchant Circle

10 years ago

02/10/2011, 02:43 AM
This was about a year ago or so. Ordered disc brake kit from somebody in the office at 8:30 AM. I was told they would be ready for pick up by 2:00PM the same day. When I showed up, it was not ready. However, Ernie was called in during his break to pull the order and did so in a timely manner. Even helped me load it in my truck. He told me everything I needed to know on how to install and what to expect. Ernie was very very helpful to me. As far as the office personal, I was not impressed. I give 5 stars to Ernies service. I hope he is payed well.If not, he can come work for me. I give a half of star to the whom ever dropped the ball in the office. Not impressed. From what I learned, Ernie is the boss out in the shop. If you need parts or service, call Pacific and ask for Ernie and nobody else. Pacific does build quality aluminum and galv. trailers.
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Karen on Merchant Circle

10 years ago

11/09/2010, 02:37 AM
Friendly and helpful! I had an issue with the wiring on my husbands trailer and decided to take it to them to fix. They fixed it on the spot and got me back on the road. Would highly recommend.
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