This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Otto Frei - Oakland, CA
- Jewelry
- Oakland, CA
About this business
Otto Frei has over 75 years of history to back up our superior knowledge, service and technical expertise. Our product mix is unique in the industry, as we carry the most complete selections of the fine quality jewelry tools available anywhere. Check out our selection of Bezel Blocks in our Hammering & Forming category and our Drawplate selection in the Drawing category. And don't miss our huge selection of Grobet Swiss Made Files or our famous collection of John Frei custom Workbenches. All our products are backed up with a... read more
Location details
126 2nd St, Oakland, CA, 94607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On 2/28/2020 I ordered one Foredom Flex Shaft and opted for the next day delivery for additional $10. The following day I get a call fro. DEANA, they wont honor $10 and wanted up to $50 for next day delivery. I explained it was on their invoice and they should honor it. They refused even through my invoice was paid in full and clearly had next day shipping $10. They canceled my order instead of honoring their mistake. Its not the best customers frault if the website was set up wrong. In my construction business when we miss ... read more
Shipment Scammers I am calling them for 5 days in a row but they are not giving any information about my shipment. It was guarantied delivery in 7 days but I got nothing. When I call them they are just saying "you picked the cheapest shipping what are you expecting?". It is a fraud, they are not shipping items properly and playing with shipping details with their shipper. I also will make a lawsuit for that clown company. This is just a scam.
I had made a large order of Fretz's hammers and such. A 2 weeks later OF had a sale on Fretz's items. I order one more hammer and made a comment, I wish I had waited to purchase. The sent me a gift card for the 20% I would have saved!!! Top notch company!!! That is what customer service is all about. Thank you.
Frequently asked questions about Otto Frei
How is Otto Frei rated?
Otto Frei has a 4.3 star rating with 185 reviews.
When is Otto Frei open?
Otto Frei is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com