OrthoArizona Corporate

Amanda B 

on BBB

2 years ago

Surgery center is awesome when it comes to surgery and caring for the patient. Where they are atrocious is when they expect us to pay ahead of time and then taking 2 months to refund your money after receiving the EOB from your insurance. They have been using my $1100.00 for 3 months and constantly have an excuse as to why I don't have my refund yet. If you have surgery at Kimel Drive, you have done the right thing, but Do Not Pay them a dime until you get the EOB. 

Chelsea S 

on BBB

2 years ago

If I could give 0 stars, I would. I would probably give negative 5, actually. ************** Medical Center is the worst hospital I have ever been to. There were some great nurses and techs there during my stay, but one nurse shared my personal info with people outside of the hospital I barely knew and when I reported it to the hospital, they did nothing. When I reported to the board of nursing, they did nothing. This hospital is a joke and so is AL board of nursing. They do not care about patients or patient confidentiality... read more

Kellyjo S 

on BBB

2 years ago

they made an error when putting new prescription plan in their computers, thus making current prescription card inactive, called them 3 days in a row with no resolution, no supervisor to talk with, and same rote answer. Have gone 4 days now without medication, and have more that will need filled. A billion dollar company that can't take accountability for their error, and make the customer go without medication or pay out of pocket (which isn't always possible) is unacceptable. The fact that they don't have anyone available ... read more

Latonya W 

on BBB

3 years ago

I have been sitting in the lobby with a very bad ankle injury. I have been in pain since I got here at 2:45am. I'm still sitting here in the lobby in nab pain still waiting to be seen and get vital it is now 6:05am. This is the worst treatment every. They all keep using the excuse we are slow and short staffed due to Covid. Not true it was plenty of employees lounging around doing absolute nothing. 

Greg H 

on BBB

3 years ago

Worst hospital I have ever dealt with. Was informed last Friday that for a 2-4 hour stay for a scheduled outpatient procedure would be $48,000 (self pay discount). That is about $12,000 per hour. (My doctor's portion for the surgery from the other facility was going to be about $2600.) No explanation given--only "I do not set the charges". No phone call back from anyone to try and resolve until today. Received a call from Jayme--no effort to help me understand their reasoning for the outrageous charges--they will not budge. ... read more

Willanna W 

on BBB

3 years ago

Had Lumbar fusion surgery, at Baptist east. The Doctors left in my back wires a retractor and other items. A mylogram was taken 11-29-2021 at Norton Hospital and in my chin area a Tracking implant device,had wires connected to it. Baptist east Hospital sent me a letter closing my files. I asked for meeting, Danielle L**** email me its closed. They are the worse. They did nothing Doctors or hospital administration. I still Suffer everyday, because of these Doctors and Hospital. 

Grace D 

on BBB

3 years ago

I am a small business owner and I have been trying to obtain an affidavit for billing records for over 1 year. the company that handles the accounts for Baptist Hospitals is Tenet and they are by far the worse company to deal with. They never return calls, they rarely provide what we request. This is affecting my business and I can potentially lose clients. I tried calling the Hospital Administrators office and I can't even get through to them. Something needs to be done to correct this problem. I put 1 star because I have t... read more

Gregory C 

on BBB

3 years ago

I took my 91 year mother to the emergency room at St Francis Hospital, Bartlett on 3/8/22 because she had lost most of her movement on the right side of her body. Later we found out that she had a mini stroke. She was discharged from the hospital on 3/16 and was to be transported to a rehabilitation center. I was told that she would be picked up around 8pm and transported to the rehab center. My sister and I waited and waited for the ambulance service to come and get my mother. After several calls and talking to the medical ... read more

Ellen M 

on BBB

3 years ago

OLIVE BRANCH URGENT CARE I went the first time on 1/26 and the providers there are great. However, my bcbs keeps saying that the visit is $100 copay. EACH TIME the clerk at the front desk calls and adjusts it to the correct $15. TODAY, i got and a Veronica ****** is there. She is the laziest, most rude, most incompetent employee i've encountered, think worse than mcdonalds workers. i tell her my copay is not correct, it's $15. I tell her to look in my payment history, she won't. I tell her that the form the office manager ga... read more