O'Reilly Auto Parts - Concord, CA

E 

on Insider Pages

a year ago

Worst Service The store supervisor, Mike at Kragen Auto Parts in Monument Blvd Concord does not exercise Kragen's "I promise great service". We were standing in line for 15 minutes and was bypassed by Mike and serve somebody who came after us when he saw that we are returning/exchanging merchandise. All through the 1 hour that we were there he did not even help his co-worker, Gary who was so kind enough to help us even though he does not know how to do a return in the computer. He even yelled at me and threaten me to refuse ... read more

carmen 

on Insider Pages

a year ago

New manager new customer service. Kragen Auto Parts is the best service i have ever had at any car parts store the manager Ken is super helpful, New manager new customer service 

Edyn 

on Insider Pages

a year ago

O'Reilly's Kragen on Willow Pass the Best - Kragen on Monumnet, not so much WAIT! Kragen O'Reilly on WILLOW PASS IS THE PLACE TO GO! NOT KRAGEN ON MONUMENT UNLESS YOU WANT SUCKY SERVICE. I called Kragen on Monument to order a part over the phone. The guy wouldn't even listen. He said I MUST come in. Once I order the part, I MUST purchase it. No room for discussion, nor reason, just completely shut me down. Such a jerk, I called somewhere else. I called O'Reilly Kragen on Willow Pass. Not only were they SUPER FRIENDLY to me, ... read more

Jessica 

on Insider Pages

a year ago

I used to work here... I used to work here a couple years ago until I moved to SoCal. As for the Store Manager Mike, Although he was never my boss,I have heard many complaints. It is sad to know customers are bypassed with a purchase/return. I am sure the workers are frustrated to deal with so much stupidity in the 8 hours they spend with people who haven't a clue in their little heads. This store used to be full of other associates who knew what they were doing, until now. With the exception of Gary, I am very surprised he ... read more

Edyn O. 

on Insider Pages

13 years ago

O'Reilly's Kragen on Willow Pass the Best - Kragen on Monumnet, not so much WAIT! Kragen O'Reilly on WILLOW PASS IS THE PLACE TO GO! NOT KRAGEN ON MONUMENT UNLESS YOU WANT SUCKY SERVICE. I called Kragen on Monument to order a part over the phone. The guy wouldn't even listen. He said I MUST come in. Once I order the part, I MUST purchase it. No room for discussion, nor reason, just completely shut me down. Such a jerk, I called somewhere else. 

carmen l. 

on Insider Pages

14 years ago

New manager new customer service. Kragen Auto Parts is the best service i have ever had at any car parts store the manager Ken is super helpful, New manager new customer service 

Jessica M. 

on Insider Pages

16 years ago

I used to work here... I used to work here a couple years ago until I moved to SoCal. As for the Store Manager Mike, Although he was never my boss,I have heard many complaints. It is sad to know customers are bypassed with a purchase/return. I am sure the workers are frustrated to deal with so much stupidity in the 8 hours they spend with people who haven't a clue in their little heads. This store used to be full of other associates who knew what they were doing, until now. With the exception of Gary, I am very surprised he ... read more

E F. 

on Insider Pages

16 years ago

Worst Service The store supervisor, Mike at Kragen Auto Parts in Monument Blvd Concord does not exercise Kragen's "I promise great service". We were standing in line for 15 minutes and was bypassed by Mike and serve somebody who came after us when he saw that we are returning/exchanging merchandise. All through the 1 hour that we were there he did not even help his co-worker, Gary who was so kind enough to help us even though he does not know how to do a return in the computer. He even yelled at me and threaten me to refuse ... read more