O'reilly Auto Parts

David Amir 

on Google

a month ago

Anthony took the time to look up the part that I needed and found a store that had it in stock according to the computer. He waited on hold while dealing with other customers and just did an amazing job with customer service. At this point in the day, I had already contacted two other competitors as well as two other dealerships looking for this part. A transmission shift cable is not an expensive part and I understand people not wanting to take the time to search for it, but I was stranded. He was able to find the part and ... read more

Ted Coleman 

on Google

a month ago

I’m done with the 75th and Metcalf location. I went in for a simple CV axle for my Camry. I gave the guy my exact year, make, model, and engine—watched him type it in. He grabs a box from the back, taps the screen, and sends me on my way. I get the car up on stands, old axle pulled, transmission fluid everywhere... and the new one doesn't fit. Not even the same spline count. I look closer at the box he gave me—it’s for a completely different year. Someone at this store clearly just "eyeballed" it or grabbed the first thing t... read more

Jerry Gordon 

on Google

a month ago

I usually rely on O’Reilly for my automotive needs, but the experience at the 75th and Metcalf location was incredibly disappointing. The customer service was severely lacking I stood at the counter for nearly ten minutes while employees walked past without acknowledging me or offering assistance. When I finally did get help, the staff seemed disinterested and lacked basic knowledge of the parts I was looking for. To make matters worse, the store was cluttered and disorganized, making it difficult to find anything on the she... read more

Andrew Baker 

on Google

a month ago

I’m reaching out to lodge a complaint about the unacceptable service level and level of facility standards provided during my recent experience at your location. As a loyal customer of O’Reilly Auto Parts, this experience was very different from the professional service standards you have set for your brand. My purpose in writing to you is to draw your attention to the following problems I encountered: • Unacceptable Store Presentation – The storefront was in total disarray when I entered, products all over the counters, ext... read more