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Orchard Supply Hardware

4.3

About this business

Location details

1151 Andersen Dr, San Rafael, CA, 94901, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3113 reviews
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Lee Brandt's profile image
Lee Brandt 
recommend  Recommended
7 years ago

Customer's are ALWAY #1. 

Sital Maharaj's profile image
Sital Maharaj 
recommend  Recommended
7 years ago

very good customer service n helpful employees 

Bob Rude's profile image
Bob Rude 
7 years ago

They refused to let me return bayer tree schrub treatment that I had just bought 20 minutes prior. They refuse to match Amazon price on the same product only $69.90 instead of $80.00. offered store credit on any other product. $10 is worth more to Orchard the customer good will and repeat business. 

Business response:

Hi Bob My name is Mike Evensen and I am the store Manager. I sorry this happen to you. That is not how we want to run our bussiness 

Darla Prieb Saunders's profile image
Darla Prieb Saunders 
recommend  Recommended
7 years ago

Had a main water line break at our house. Unfortunately the pipe broke off inside another pipe. Went to Orchard for the parts and a special tool. They unfortunately had the wrong size, but they called around trying to find it for us. Best customer service. 

Vikki Fleming's profile image
Vikki Fleming 
7 years ago

Well, I've been shopping at OSH since it opened! It's always my go-to store for DIY, plants, flowers, and accessories for the garden! A year ago I decided to apply for a job here! "Hiring happy people!" I just had my 1st anniversary and it's been so great working here! Our customers are the best and I get to see my friends everyday that come to shop! Also...my co-workers are pretty dang awesome! � 

Vikki Fleming's profile image
Vikki Fleming 
recommend  Recommended
7 years ago

Well, I've been shopping at OSH since it opened! It's always my go-to store for DIY, plants, flowers, and accessories for the garden! A year ago I decided to apply for a job here! "Hiring happy people!" I just had my 1st anniversary and it's been so great working here! Our customers are the best and I get to see my friends everyday that come to shop! Also...my co-workers are pretty dang awesome! � 

Joyce Forester-Hinsz's profile image
Joyce Forester-Hinsz 
recommend  Recommended
7 years ago

you get genuine customer service here. Employees really care about your needs. 

Olive Moredock's profile image
Olive Moredock 
recommend  Recommended
7 years ago

I shopped at this location years before they remodeled it, solely for the helpful and friendly staff that works here. The remodel was life changing and it's a truly a pleasure to shop such a well organized store. I can always find people an aisle or two away if I need help! 

Olive Moredock's profile image
Olive Moredock 
7 years ago

I shopped at this location years before they remodeled it, solely for the helpful and friendly staff that works here. The remodel was life changing and it's a truly a pleasure to shop such a well organized store. I can always find people an aisle or two away if I need help! 

Frequently asked questions about Orchard Supply Hardware

How is Orchard Supply Hardware rated?

Orchard Supply Hardware has a 4.3 star rating with 113 reviews. 

When is Orchard Supply Hardware open?

Orchard Supply Hardware is closed now. It will open on Monday at 9:00 a.m. 

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