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Orange County’s Credit Union - St. Andrew
- Finance
- Santa Ana, CA
About this business
Location details
1721 E St Andrew Pl, Santa Ana, CA, 92705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Is amazing the service
Thank you Yesica Soria for expeditiously coordinating and processing my new auto loan!!!! You were accessible via phone and email, responsive to my questions with detailed answers, and took time to explain the APR and payment options! Searching for and financing a car is extremely stressful; but knowing we were pre approved for a new auto loan with the credit union made the stressful dealer finance negotiations so much easier. We showed them the pre approval letter which sort of took the finance issue out of their hands. Als... read more
I have banked with OCCU since 2014, and intend on closing my accounts. While every organization experiences problems, those problems if managed correctly, should prompt correction and training to avoid reoccurrence. OCCU has significantly and progressively declined, implementing new software and systems that are substantially worse than the ones they are replacing. Customer service is the foundation of your service and should always be focused on exceptional service. All of these issues are the direct result and responsibili... read more
One of the most humiliating banking experiences I’ve had. I went into Orange County Credit Union on St. Andrews in Santa Ana fully prepared to immediately bring my auto loan current after learning it was 53 days behind. I was not refusing payment, arguing against the balance, or avoiding responsibility — I was there specifically to resolve the issue on the spot. Instead, I was repeatedly reminded out loud that I was “53 days behind” by Sandra in loan processing multiple times throughout the interaction in a way that felt deg... read more
I dread every time I have to visit OCCU. Constant issues from the start and bad customer service. The only reason I’m still here is because I have a low interest rate that I locked in on a loan a few years ago. I’m looking forward to closing my account once I take full advantage of the low rate that is no longer available anywhere.
Frequently asked questions about Orange County’s Credit Union - St. Andrew
How is Orange County’s Credit Union - St. Andrew rated?
Orange County’s Credit Union - St. Andrew has a 3.8 star rating with 95 reviews.
When is Orange County’s Credit Union - St. Andrew open?
Orange County’s Credit Union - St. Andrew is closed now. It will open tomorrow at 9:00 a.m.
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